CB Hotels and Accommodations RIU Hotels & Resorts Overbooking at riu palace and being sent to another riu which was not a palace

RIU Hotels & Resorts review: Overbooking at riu palace and being sent to another riu which was not a palace

Kelly Cota of Grand Isle, US

Feb 20, 2024 7:35 am EST

Verified customer

Featured review

We were a party of 4 and had reservations at the RIU Palace Las Americas. FROM 2/10/24 - 217/24. Upon arrival we were told they had overbooked and would send us to a sister hotel of theirs 2 miles up the road. We had booked this hotel because we spent our honeymoon there 18 years previously and we were celebrating. Then the front reception staff would not move us to the other hotel until we signed their form saying we were going WILLINGLY WITHOUT COMPLAINT. I will attach the form, it was such a joke that I signed it Mickey Mouse! All the hotel is trying to do is cover their butts with a form like this and they would NOT even allow us to go to the other hotel until we signed the form UNDER DURESS. Since they knew we were there celebrating an anniversary they told us they would move us back after 2 nights in the other hotel, which they did do. In my opinion when I booked the palace and paid the price for the palace which is over $300 more per person then we should have been compensated in cash for the difference. Instead they gave us each a 50 minute massage thinking this was sufficient, it was NOT. Another group of 10 people were being forced to do the same thing and were told if they could get enough people to move, they would give them rooms. Unreal how this hotel operates. My name is Kelly Cota when you research your records.

Claimed loss: I would like to be compensated for the trouble of being forced to sign paperwork, being forced to another hotel, the time and inconvenience of all of it and the price difference from a palace to a lesser RIU.

Desired outcome: I would like to be called <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span>, emailed to <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span>@yahoo.com acknowledging the wrong doing of your hotel and compensated as noted above.

Confidential Information Hidden: This section contains confidential information visible to verified RIU Hotels & Resorts representatives only. If you are affiliated with RIU Hotels & Resorts, please claim your business to access these details.

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100%
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Support

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94%
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palace.pacifico@riu.com

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