Rooms To Go review: 6 piece dining room set ( 1 comment)

July 31, 2021
My order # is [protected]
I bought a 6 piece Dining room set on May 28 it was delivered on July 31 when they took the bench off the truck I noticed right away that it was scratched up. They said I still had to take it and someone would get in touch with me. Then when he put the table together we noticed the corner had a chunk out of it. He said he would report it and someone would call me in a few minutes after he sent it in. No one called, so I called customer service and they said it was discontinued and I would have to go to the store and pick something else out of equal value. I went to the store and I had to look around my self because no one would come back and help me even though they kept calling them on the intercom, I had to wait about 45 minutes for someone to talk to me. I found only one set similar to what I liked and they said it was more and they were going to charge me delivery fee again when I was already charged it for the damaged one and they would not leave it on the truck. I asked if they could write off the difference which was about $100.00 and they said no. I was also told if I send it back I have to pay 20% restocking fee which doesn't make sense since it was damaged from the factory. And if I kept it they would only give me 10% off, I asked if they would take off the same amount they offered me the one in the store which was damaged also the week before at $549.99. They said no. And lastly I never signed anything for the delivery and when they sent me the receipt from it someone signed my name. Which I know is illegal.