Ross Dress for Less

Location of problem occured at San Jose, California located on Curtner Willow Glen area.

On sunday I went to Ross with two dresses and receipts inside the Ross plastic bag for return. As I entered, there was a super long line. So I decided that I don't wan to stand in line once for the return and then another time if I decided to buy something. I saw some dresses that I would like to try on. I went to the dressing room and the rude fat woman (between 20's to early 30's) told me I cannot bring my bag into the dressing room. I told her she need to make sure no one touches my stuff and she said okay. But I can tell that look on her face that she didn't like what I just said to her.

As I came out, she was no where to be found and there was only one bag there, so I assumed it is mine cuz there is no other bag outside of the dress room. I ended up not buying anyting and decided to return my two dresses during the weekdays since it is always quiet and no line. I am a stay home mom. Today, I decided to go and return my dresses and I opened up the bag which was tied in a knot. I was shocked to find out that the items inside the bag wasn't mind. There was a pair of children jeans size 14 with brand name tag but no Ross tag and a super huge polyster cheap pair of short with a ross mark down tage of $5. My gutt feeling is someone must heard what I told the dress room lady that it is two really nice dresses and she must look after it cuz I don't want anyone stealing them.

My worst fear happened on sunday. Someone stole my bag and walked out of the store since there is no sensor on them. Or my other hutch is the store dress room employee got pissed off at me and switched the items to get back at me.

I called to the store today and no one seem to care enough to help me. They told me that the store manager isn't there. I guess I have to take that big lost and return the polyester shorts for $5 store credit since it is not my item and I don't have the receipt to it.

This happen like around 2 p.m. at Ross. If you are corporate, you should make your employees are accountable for things like this cuz if it happen too many times, you will lose your good customers and attract only the bad customers. Deep in my heart is that I stil think that the Ross Employee switched my stuff to get even with me. I spend hundreds of dollars at Ross already. You wouldn't want all your customers to go to Marshall and TJMAXX. They carry identical products for similar prices. I am just a loyal customer and only putting up this complaint so higher mangement know about these kinds of issues at Ross.

If some Target can help friendly and polite employees, you can too do that!

Are you actually an employee at ross?

I am a Ross employee at anew store that has only been open for a year and a half.I recently got a yearly review for a first time raise since time of hire which has been from the beginning.To my surprise due to the minimum wage increase i only got 3 cents higher than a new hire because Ross chose to give raises before the increase.I am a dedicated employee who never calls in and is always willing to stay over when needed.I feel as if my dedication has gone unnoticed.

Find someone at you local unemployment that you can talk to. My friend was fired from Wal-Mart a year ago and was initially denied unemployment. But she re-applied and talked to someone there and the second time around she got her due.

Im sorry to hear all of this but never work @ Walmart either that place is alot of ###.
Im part of that wage lawsuit they have against Walmart. You should look @ suing Ross and file and agreevince against Ross. Go to your local labor industrial. GOOD LUCK EVERYONE HAPPY NEW YEARS!

Re: firing. Did you make a copy of the letter ? Did you get the approval in writing? If so, then those are your proofs to unemployment, otherwise its your word against their word. And no, its not right.

Fran

I'm currently employed at a Ross store and yes, they really need to stop being so dishonest. One of my managers had made a racism comment towards me, which I will be reporting to HR, however from reading your complaint I have no hope that it will even go through to them.

I agree with Nicole that they need to hire people who know how to speak the English language, instead of hiring people who only know how to speak Spanish; it's very difficult and I can't even communicate with the co-workers because like 70% of them know only Spanish...

The store needs better employees the hire allot of customer service workers that speak very little or no English I was an employee there and I was one of the very few who can speak English It really ticked me off one day and quit because they kept having meetings in Spanish and I did not know what they were talking about and they had there nerve to ask me to at least pay attention I told them I didn't understand and they should speak in English.

March 22, 2016
On 1/16/16 Store 0488 Associate 516903
My complaint is I purchase a hydroblast gum cleaner for $13.99 and returned it within a week. The product never turn on, the clerk said the price had change to $9.99. I explained to her that it never worked, it wasn't my fault, I bought it like that. She was rude and told me it policy. So by no fault of mine, I was cheated our of $4.00 + tax.
I think that practice is very wrong and is a way of beating customers out of their hard earned money

I used to love shopping at Ross Dress For Less. Not any more. Every time I go there, no matter where or what state, the floors are littered with merchandise, broken hangers, items on the floor everywhere, dirty and wrinkled merchandise.

The stuff is never helpful and friendly. There is always just one cashier and a line of waiting angry customers. I don't understand how this chain of clothing stores stays in business. I left the store empty handed last weekend because I just didn't have the time to wait in a line that stretched almost to the back of the store.

When we realized that the store is not opening other registers for us, I and other shoppers left the merchandise we wanted to buy and left.

I really hope they will make the necessary changes.

Let me explain something to you. I'm currently a manager at Ross. I understand your point of you as a customer and I apologize but let me explain why this happens. Because we are a discount store we get discount people. I'm not saying that's you or that every customer we have is trashy because that's simply not the case but the large portion of our clientele is trash. They come in and pick up random stuff and then decide to throw it on the floor. Where I live and work in particular is surrounded by a lot of drug addicts who could care less. They take clothes off the hangers throw the hanger on the floor and the clothing on top of the racks. This would be manageable if we had enough staff on our salesfloor to clean up after them, just as our lines would be manageable if we had the staff. Here's where we have issues. The way Ross's payroll is set up is for every $1000 in sales we get $20 in payroll. So for $1000 in sales we can afford to pay 1 associate and 1 member of management for 1 hr. Mon-Fri we get trucks. The night before the truck we get an email saying how many hours is needed to complete the truck. So if we get a truck that is requiring 64 hours to complete that means you need 8 associates for 8 hours processing that truck uninterrupted. Trucks do not get a separate payroll. The associates scheduled for those truck get paid out of the same $1000 in sales as the cashier and fitting room attendants do. We are also required by our corporation to have the truck completed everyday. If not all members of management will get written up. So all of our staff get put into the stockroom and we don't pull them out for any reason. Now these same people from corporate are also telling us that we must put customers first. So as a member of management I'm constantly being pulled as a back up cashier and then running back to the stock room to clean it up. There is no one on the salesfloor. Our fitting room attendants are not allowed to leave the fitting via policy so no they can't help you find something and they can't help on register. These same people from corporate also demand that our store be organised and recovered. So whoever the closing manager is is then held responsible for the disaster on the floor. My particular store closes at 10:30. There are times we do not get out of the store until 2am because of how messy it is. Then that late night comes out of our payroll for the next day. No matter what we do we are in between a rock and a hard place. So it's either let the store be a mess and not take of the customers but the truck is completed therefore no write ups! Or take care of the store and the customers but let the trucks get backed up and get written up until you eventually get terminated. Oh and are part time staff are not allowed to exceed 25 hours a week which makes it even harder when you have giant trucks 5 days a week and not enough staff to take care of it due to hourly restrictions. Yes we could hire more people but how would we pay these new people who need to be trained (we have no special training hours alotted either it's all the same payroll) without cutting hours from employees who already know how to do their jobs? So yes I understand your frustration as a customer but please understand we are just as frustrated as you and we are doing the very best we can with what corporate demands of us.

we barely have enough payroll for a skeleton crew :(

I am with both sides here. No it's not Ross's fault that the customers throws things they decide they don't want on the floor. But it's also is not the customer's fault that Ross can't schedule worth crap. They need to learn to schedule another cashier in the morning along with the opening cashier, or have a cashier come in an hour later, then maybe one come around lunch time, instead of using people from the stockroom so they can't get their work done or people who do markdowns so they too can't get their work done and customers pick up what they are going to markdown and buy them full price because the stupid registers aren't programmed to take the markdown prices like most NORMAL stores. Come on Ross, get with the times and stop blaming your employees for lack of service to the customers all the time. Fix the registers and start scheduling more cashiers!

Do you think its Ross fault customers REFUSE to be neat, REFUSE to put stuff back when they changed their mind while they still shopping so somehow you guys figure its okay to drop the merchandise where ever. They feel like the employees are maids or the shop is magic and anything on the floor will magically put its self back where its found and because many people like Ross prices 2x that amount comes to the store between 400 to 700 0r more that walk in the store and 5 to 6 employees that are working 3 on cashier, 2 in stock and 1 in fitting room whose gonna have time to clean after you guys all day. Oh and there is NO night shift crew that comes in and clean after you guys; the workers you see from about 5pm or later are the night crew that cleans after you customers that have the nerve to come in rude and with all kinds of attitude. FYI you guys do not pay our paycheck as so you like to think. What you pay for is the merchandise that you bought and take home with you. If you really want to be accounted for paying anyone paycheck just hand money without buying anything.

"get your gay white [censor] out of here". This is wrong is so many ways. That fellow and his wife were abused and mistreated.
I can deal with the dirty and unkeep stores. I can not deal with those hate filled discriminating remarks.
Down with Ross

Customers deserve to be treated with respect by the employees at Ross. If the employees treat the customers with respect the trust me everybody is happy. Why is the majority of only Ross associates rude, grumpy, non helpful, careless, negative. I mean damn if you feel like that at your job then do YOURSELF a favor and quit! Dont take your anger out on customers!

I had a HORRIBLE experience at Ross today; a lazy rude grumpy associate by the toys section decided to take her anger out on me: a customer. I noticed a small kids play tent was open and I was just looking at it, she decides to come to me literally out of nowhere righ behind my back and accuse me of opening the tent and try to steal the huge darn thing! I felt so assulted and disrespected. I know the associate really got mad that some other kids played with that and now she has to do her job by putting it away so therefor she has to take her anger out on me, just a customer who is looking at the tent. She brought another assocaite and that associate explained to her that the tent was out in the open for a while and that I was not trying to steal it. I asked for the horrible associates name, Clauta, and went straight to her manager, and explained that I felt disrespected and that Clauta is a HORRIBLE associate, she seems like she is having a bad day and she taking it out on customers. The manager didnt seem to care, and completley ignored me, the manager looked and acted like she didnt like or care about her job. Bottom line Ross has rude ### associates that need to be fired immediatley!

Ross ONLY sucks because of the people who work there (plain & simple) You associates dont have to complain about how sloppy customers are, we are not the ones getting paid, you are so do your damn job, if not, QUIT! Whoever is the CEO of Ross should hire better managers so they can take care of the rude ### associates!

Everyone should do what you say... you have baby. Not by choice... you just have one, you chose to take shopping with you. I would suggest a more expensive retailer for the service you deserve.