Ruby Tuesday review: service and food

My boyfriend and I ate at Ruby Tuesday's on 3/20/16 (Sunday) in Hinesville, GA and the waitress was not prompt at all. My food was burnt and when I told her she was not apologetic, she got her manager and neither was he. Instead he explained to my boyfriend and I how they cook that certain dish in a loud tone and when I asked for replacement side dish instead, he act like it was a problem at first but allowed me to do so. I was not happy with the service because at no given time, neither the waitress nor the manager apologized for anything. I am usually a big tipper but I only gave $2 which that wasn't earn.