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On 12/29/2015 I went to Sear outlet in Webster, TX to purchase an oven with my husband.I paid $500 and my husband was going to pay the $84 dollars, but something was wrong with his card, so we decided to cancel the transaction and purchase it later that day, and come back with cash.
Well when i ask the guy named Hector to cancel the transaction he said he did, then I looked at my bank statement and $500 dollars was still pending, so I decided to talk to the manager, she said that there was no receipt of cancellation because I did not purchase anything, and that she could not help me. Yet my bank statement shows then Sears Outlet in taking out $500 dollars out of my bank account. So I went to Chase Bank and I put a claims into to matter to have them look into the matter, well in has proven that Sears has taken out $500 dollars out of my account and yet Sears Outlet says that they do not have my money.
So someone at your company is lying or stealing my Money and & Sears . Because yesterday $500 dollars again was trying to be removed from my bank account from SEARS after I thought the matter was already taken care off.
All I wanted was an oven, but instead I got a headache, with no receipt and no product and nothing a big fat nothing I have out of all of this except for this company still taking money out of my account.
Your employees have the worst customer service I have ever seen.
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Purchased an oven from Sears Outlet and was given a delivery date. Have called every few days since that date passed almost a month ago and I continually get the run-around. I am, in fact, on hold with them again right now while they "call the store". Have been told 3-4 times that a supervisor or a store manager will be calling me back shortly and have never received a call.
I will be pursuing this through my credit card as a fraudulent charge. This time they transferred me to a "store owner" who said that the over was shipped a month ago and hung up so I had to call back in. Now, I'm back on hold again with someone who I can't understand who answered the phone and said "please hold while I update my resources". This is just ridiculous. I used to trust the "Sears" name. She came back on the line and I asked her for a refund and she put me back on hold. If you're ever tempted to order from Sears Outlet, just say no. Steve In Minnesota