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CB Department Stores Sears Complaints #102-121
Sears

Sears review: Refrigerator & washer

J
Author of the review
4:33 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

I've been a Sears customer for 30+ years. Have purchased most of my major appliances from them. The drop in Sears product and service is breathtaking. To illustrate:

1. Product: After a 26 year old Sears Kenmore refrigerator finally needed replacement, I purchased a Kenmore Elite model in 2018. After 4.5 years of service, the compressor needed to be replaced. I came to find out that the compressor is an LG part, which is notoriously unreliable. After reviewing my warranty, which states "Sears will replace, free of charge, within 5 years of purchase", I scheduled an appointment with Service Home Services.

Resolved

Sears Corporate Complaint desk 815-240-5160

Keywords:
appliances appointment compressor customer kenmore model refrigerator service warranty
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  1. Sears Contacts

  2. Sears phone numbers
    +1 (847) 286-2500
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    +1 (800) 665-2127
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    Sears Home Services
    +1 (866) 850-0518
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    New Orders
    +1 (877) 550-9254
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    Existing Orders
    +52 55 3628 3920
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    Customer Service
    +1 27226
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  3. Sears emails
  4. Sears address
    3333 Beverly Road, Hoffman Estates, Illinois, 60179, United States
  5. Sears social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 14, 2026
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Sears Category
Sears is ranked 14 among 61 companies in the Department Stores category
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