Service Electric review: Internet reliablity

I have been a customer for over 20 years with Service Electric Cable TV. I have never worried about the cost of services, I simply want to be able to access the internet from home. With the amount charged I do expect a certain level of access.. Currently its 50/50 every time I try to use or connect with the internet. Please keep in mind this also takes away from our TV stations. I have a son who attends college classes online, He is top of the class, but is constantly kicked offline, constantly kicked out of tests, in the middle of writing essays and doing assignments progress is lost because internet is always going out. We both began to log every time we had to reset the hardware supplied. It is quite frustrating that in a single day we have to unplug and reset nearly every hour. Then I come home from my work and when finishing up my projects I too am then forced to deal with the internet going out.

We have called so many times, always the same response……. WHICH IS RIDICIOLOUS everything looks good on SECTV end. That is not the case, we would not waste our time asking you to fix the issue if there wasn’t one. Every time a new person comes to the house it’s a different issue MODEM, ROUTER, LINE COMING IN, and we are told yea don’t worry this will fix the problem….The router is brand new, the modem is brand new, the line coming in should be new unless it was replaced with something reused as we watched the service man rerun the line. Where are we at today, still not fixed, still having issues, I don’t know how in good conscience a company can act like that. Unless your customer service motto is to just avoid providing good customer service. Why as a company can you not identify and correctly fix the issue is tough to understand. Since we have noticed how bad this has gotten we have been documenting the spotty service and unreliability of the internet that we have been paying for. Something must be done to address our concerns. I also feel that you should issue a credit 2 months of service. I imagine you keep a record of calls associated with accounts and you will see this is something we have done our best to keep you informed of. On your end you have not resolved any of the issues, nor chosen to truly identify what and why this keeps happening.

I can not, nor will not continue to just keep paying a premium for services that are not accessible or to continue to lose connection once we are able to access the internet. I just cant imagine that every customer in Tamaqua is acceptable to unplugging and resetting their modem and or router 12 times a day. If you can not correctly diagnose and fix the issue, then I will seek a provider that can meet our needs and expectations.