I am a daily medication client at the above location. My prescription is worth around $40 dollars per day and costs are paid due to my disability stratus in BC.
On weekend days I have had a pharmacist named Martina ( I believe ) who is not a regular employee and works at different location.
She has dispensed my medication on many occasions incorrectly, refuses to address me in a professional manner, and will not even dispense my medicine according to provincial guidelines.
As a person who has been in customer service for 35 years I find she lacks empathy, the ability to take my medicine seriously and needs an attitude correction.
My concerns have been explained to the pharmacy manager ( Amy ) and nothing has changed.
On at least 10 occasions I have tried to purchase BC lottery corporation tickets and only 3 of the 10 staff were at to complete my request, and of those 3 people only one got it right ?
Previously I had worked in pubs and know a test is needed to be able to sell lottery . Either the training was grossly inadequate or the employees either do not care or do not understand English? Unfortunately I think it's a combination of a few things.
They do not care about the job, they are not properly trained and they just don't give a flying f_ck!
I will be contacting the BC lottery corporation. On Tuesday and filling a complaint with the BC College of Physicians and Surgeons, about dispensing abnormalities and non compliant pharmacists .
As well as relaying this process and outcome to CBC and social media bloggers .
Christopher Anstee [protected]