SmartStyle review: loss of hair

Went to get a relaxer done on my colored hair and the lady used a product that completely made a lot of my hair fall off! I was in tears afterwards the whole time. The incident happened on 5/18/13 and I was devastated. The manager took over and tried to put some form of treatment, but to no avail. I definitely did not pay for the service and left that salon in tears. I eventually went to private salon, where I had to pay $60 for a deep treatment (each session). The lady that used to do my hair at smart style quit (kate) quit, so had to resort to someone else. If she was still there, this would never happen! This company really needs to evaluate who they hire and also the products that is being used. I have to say that I will never go back to that store again because the experience was really bad!