SmartStyle review: hair color

I went in this afternoon (3/23/19). I was told to come back in an hour and the manager would be able to color my hair. I showed her a picture and gave a full description of what I wanted and DID NOT want. She sounded like she understood and said she would take care of me. Came back an hour later and the manager put me in her chair and we discussed it again. Fast forward an hour and a half later, it was absolutely NOTHING like we discussed and I had burns on my scalp! I paid $150 for this color and it is absolutely horrible. She was more concerned with getting off of work instead of listening to me I guess. I'm so upset and completely dissatisfied that I spent 2 and a half hours, mind you i am 32 weeks pregnant, having my hair destroyed. $150 that could've been saved for something else!