SmartStyle review: worst experience ever

I went into the salon on Saturday to have my 4 year old daughter's hair evened up. She cut it straight across like I asked...then however decided to take it upon herself to put 1 layer in her hair, leaving it with a choppy look. She also cut it into a long bob...seriously..that is not what I asked for! How does a stylist take it upon themselves to cut a kids hair how "she" sees fit...that is seriously unprofessional. Now in order for me to have it fixed i'm going to have to take another 2-3 inches off of her hair. It's already shorter than I wanted it! Completely unacceptable...I have left a complaint with the company themselves, but I doubt I will hear anything from them.