Straight Talk Wireless review: Customer service

I have used straight talk many times since they started. Recently I broke my phone so I got a new one. I contacted customer service to take off my old broken phone and put my new device on. I used the old sim from my moto g and put it in my new samsung a15. When customer service failed to understand my request they logged in that I was using a new account, which was not the case, I purchased a new straight talk phone from their company. I got sick of dealing with multiple customer service and decided to switch providers, mint mobile. I received the sim kit and called straight talk customer service to get all the information to transfer my phone number. Prior to my call to straight talk my phone was not locked. After getting some information and tried switching my device became locked. I called customer service once again and see that what was going on. After 4 customer service representatives later they told me I would have to pay due to my account only being 11days active! My number I transferred from Verizon may of 2023 I had used the same number and account through straight talk. They told me I would have to pay to unlock my device considering it was only days since account was open! I've used the same email, same number, same provider same account. In my frustration with straight talk I demanded my device to be unlocked and not pay due to my account being active for over a year. Customer service then disconnected calls and my sim card deactivated. I now have no abilities to use my phone for service that the ACP program has paid for. This company swindles money through the acp program and causes pain and suffering to its customers. A suit needs to be filed against them and investigation needs to take place.