Suddenlink Communications review: service/billing

My name is angelica mancillas my acct number is [protected] I called before the system had an upgrade during which time I was told that I wouldn't be able to make a change or payment so when I called as I said previously before the system upgrade I wanted to cancel my cable since I don't really watch tv but I wanted to keep my internet the same and I was told that it was done. So then I called a few days later just to confirm that cable would be cut off but internet on and I spoke to another agent who said I had to turn in my cable box to the local office which the previously agent never told me and then they said that the cable wasn't scheduled to be disconnected but the agent said she would get it done that day so I went ahead and turned in my cable box so I waited a few days and called back again and spoke to a different agent who again said the same thing cable is still on but will get cut off and I would keep my internet all agents told me I would keep everything as is except cable so imagine my surprise when I call today because a bill didn't generate to find out all my services are being disconnected today. So I called and waited almost an hr before speaking to anyone and basically the agent chris/thris agent id 18181 said theres nothing we can do except send out a technician and that there was no manager or supervisor that would be able to fix it today to get your services back on needless to say I was very irate and hung up and spoke to a different agent amy agent 4d from the retention or escalations dept who said supposedly that our services wouldnt get disconnected and we would keep everything sans cable so I guess we'll see if my services get interrupted today. Im just so pissed off because i've been with the company or years and because of the companys [censored] up I have to go without service hopefully my next invoice will not reflect the mess that has been today