Sunwing Travel Group review: Royalton Splash Punta Cana

Hello,

I am writing to bring to your immediate attention a deeply concerning incident that occurred on May 2, 2024, at the Royalton Punta Cana Resort. My experience has left me gravely alarmed about the safety protocols in place at your establishment.

Following a period of heavy rain and subsequent flooding at the resort, my child, along with his friend, both 12 years old, and I ventured down to the beachside area of the resort. As we walked along the roadway towards the resort lobby, near Royalton Punta Cana, I experienced a severe electric shock while standing in waterlogged areas. The shock rendered me immobile for what felt like an eternity.

To exacerbate the situation, there were two workers present at the end of the road, issuing confusing directives. Despite one worker having access to a golf cart, neither intervened to prevent us from proceeding further. It was sheer luck that I was the one affected by this dangerous electrical hazard and not one of the children accompanying me.

Upon my return to the area approximately an hour later, there was a distressing absence of personnel. Another group of individuals was walking towards the same perilous area, prompting me to warn them against proceeding. The absence of any security measures or road closures in response to such a hazardous situation constitutes a severe safety violation.

The trauma of being electrocuted and incapacitated for what felt like an eternity while attempting to ensure the safety of children under my care is deeply distressing. I implore you to take immediate action to rectify this glaring safety oversight. Furthermore, I request an urgent discussion with an appropriate representative from your management team to address this matter promptly.

Failure to address this issue adequately may compel me to explore alternative avenues to ensure the safety of guests at your resort. I trust that you will treat this matter with the urgency and seriousness it warrants.

I look forward to your prompt response and a resolution to this alarming incident.

Sincerely,

Richard Spencer

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