Spectrum.com review: charges different from what I have agreed upon with sherly operator

My previous bill was $75. And some cents. Lately, I was having problem watching my Drama on my IPAD. ( I don't have computer. I watched news only on TV. I live alone.) I called TW and operator Sheryl offered me increased in GB to 50 for only additional. $ 5.00 incl tax total of $81.00 . My bill for I year I clarified. And she said yes. Now my bill is $91.and some cents. I called TW again to complain. I talked to operator BYron. There is nothing he can do. I was so upset. The only thing I can do is to disconnect my total services because I was very disappointed. I trusted your operator to help me but she only deceived me.i wish you have a recorded conversation. I pay my bill on time in fact I have it on Automatic payment. Been customer for many years since I live at 625 e 222 Nd st Carson CA 90745 .now at 23015 Nicolle Ave Carson. Byron was offering me $81. But he has to add tax $85.60. The point is I was informed by Sheryl of only having to pay $81.inc tax for I year. I always asked those questions re: taxes and etc. this is why I am complaining. Your operator does not keep their word and I trusted her. I don't want to be charged to something I did not agreed upon. Sincerely, Eva Panganiban 23015 Nicolle Ave. Carson, CA 90745 Tel [protected] [protected]@aol.com