CB Department Stores T.J. Maxx Complaints #222-241

T.J. Maxx review: poor customer service during processing a return

TatC of Lithia Springs, US

Mar 31, 2019 5:15 pm UTC

Hi!

I would like to report a horrible experience in store #899 on 3/27/19 .

I've been a loyal TJ MAXX and Marshals stores client for decades . I've been always happy with selection and service when I lived in Connecticut. Now I moved to Venice, FL. While I applaud great selection I am sorry to admit that customer service is not always the way it should be.

Recently for a first time I decided to shop at tjmaxx.com and I loved it! I kept buying on line because of it's convenience to shop and check out using my PayPal. Everything was great until I've got to return some things which didn't fit me. So I was planning to return them and find something else. And then it began . Shia, the girl at the register, informed me that I will be issued a store credit. I told her I wish I was warned about it when I was buying on line using PayPal while I was checking out . We kept talking and manger, Lisa, happened to walk by and joined the conversation . The both talked to me in empathetic, phony, unpleasant way and it made me feel very uncomfortable and upset. When I asked Lisa if she could suggest to her management to make some changes in checking out while shopping on line, her respond was :" I am the manager". Then, in sarcastic tone, Shia asked me if I found everything I was looking for . She could not care less if I did or did not.

When I walked away from register and turned back I saw Shia left her register and went to talk to Lisa. I saw them laughing . I am sure at my expense.

I worked at Nordstrom for a long time until I retired. I know what good customer service is. The service I've experienced was far from acceptable. Now I have over $100 in store credit and I don't even want to shop at that store anymore. I don't want Lisa and Shia to talk behind my back and laugh at me again.
What an poor example Lisa ( store manager) is for her employees!

I wish I could get my money back.

Kind regards,

Tatiana.

[protected]@verizon.net
[protected]

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T.J. Maxx - store policies 31

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T.J. Maxx phone numbers

+1 (508) 390-1000

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+1 (800) 926-6299

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Customer Service

+44 192 347 3561

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+61 130 076 8913

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Australia

+43 19 287 669

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+49 21 188 223 267

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Germany

+353 12 476 126

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+31 107 114 866

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Netherlands

+48 225 510 727

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Poland

+1 (833) 888-0776

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T.J. Maxx emails

customerservice@tjx.com

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770 Cochituate Road, Framingham, New York, 01701, United States

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