Traveluro review: Refund

This is a fraud and a front. Make a purchase to stay at a hotel on Dec 16. Due to issues at the hotel had to leave and not stay there. Made phone calls on the drive home stating that I didn't stay at the hotel due to issues. Been calling everyday since to get a refund and was told that they are going to escalate to relevant team and no supervisors are available and refuses to do a 3-way phone call to hotel to prove that I didn't stay at hotel. I was told that they are waiting for representative to get back to show proof that I didn't stay.

Finally after 2 months and multiple "will get back to you within 48 hours" and never do I was told I need to get the proof myself. Got the proof from hotel and the hotel returned money to them and still has my money.

Now that I called again for update, as I did everything that they asked for and still waiting for my money, I was told the relevant team will get back to me. I then received email saying that it's against their policy to refund me the money!

Due to their of communication, lack of doing their jobs and lack of customer service they have the audacity to now all of a sudden reject my refund after 2 months of going through all the work that they asked me to do to get it and now say it's against policy because I called them out. Mind you the hotel gave refund back and they have my money too so they got double paid and I didn't even stay at the hotel.

THEY ARE FRAUDS AND KEEPING YOUR MONEY FOR THEIR OWN!