Menu
Write a review
File a complaint
TruGreen

TruGreen review: billing for un-authorized service

A
Author of the review
12:47 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Around March 2009, I purchased/prepaid for a Lawn treatment package through Trugreen. While they were trying to sell me the package they kept on asking me to purchase more treatments, I kept on saying no, and the package would be enough. I do not need more. Today, towards the end of the season, I get a bill for $175.43 for more services rendered. I was in shock! From the time I purchased the package until today, I spoke to one sales rep from Trugreen and the only thing they asked me on the phone was: Sir may we come out to your property and do a treatment? I said is this treatment part of the package that I had paid for? He said yes! I said fine no problem. So when I called to ask about my bill, the billing person was not able to answer my question, instead she said, the bill is for treatments that you asked for that were outside the package. I said what? Why? Why would I add more treatments? She said, that is the case and you owe us. I tried reasoning with her; she did not want to hear it. So, she told me instead of the $175.43 you need to pay $138.10. Since the payment is late and I did not want them to access my credit information, I paid $139.00. Today when I called them yet again, the person said I owe $176 and change. I am going crazy. I want to file a complaint and want my $139 back! My lawn looks horrible and this is pure robbery!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

0 comments
Add a comment
  1. TruGreen Contacts

  2. TruGreen phone numbers
    Click up if you have successfully reached TruGreen by calling +1 (800) 464-0171 phone number 0 0 users reported that they have successfully reached TruGreen by calling +1 (800) 464-0171 phone number Click down if you have unsuccessfully reached TruGreen by calling +1 (800) 464-0171 phone number 0 0 users reported that they have UNsuccessfully reached TruGreen by calling +1 (800) 464-0171 phone number
    New Service
    Click up if you have successfully reached TruGreen by calling +1 (800) 458-4186 phone number 0 0 users reported that they have successfully reached TruGreen by calling +1 (800) 458-4186 phone number Click down if you have unsuccessfully reached TruGreen by calling +1 (800) 458-4186 phone number 0 0 users reported that they have UNsuccessfully reached TruGreen by calling +1 (800) 458-4186 phone number
    Customer Service
    Click up if you have successfully reached TruGreen by calling +1 (401) 732-6883 phone number 0 0 users reported that they have successfully reached TruGreen by calling +1 (401) 732-6883 phone number Click down if you have unsuccessfully reached TruGreen by calling +1 (401) 732-6883 phone number 0 0 users reported that they have UNsuccessfully reached TruGreen by calling +1 (401) 732-6883 phone number
    Head Office
    Click up if you have successfully reached TruGreen by calling +1 (844) 567-9909 phone number 1 1 users reported that they have successfully reached TruGreen by calling +1 (844) 567-9909 phone number Click down if you have unsuccessfully reached TruGreen by calling +1 (844) 567-9909 phone number 0 0 users reported that they have UNsuccessfully reached TruGreen by calling +1 (844) 567-9909 phone number
    More phone numbers
  3. TruGreen emails
  4. TruGreen address
    860 Ridge Lake Boulevard, Memphis, Tennessee, 38120, United States
  5. TruGreen social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 16, 2026
  7. View all TruGreen contacts
TruGreen Category
TruGreen is ranked 2 among 20 companies in the Lawn Mowers category