Truist Bank (formerly BB&T Bank)

My wife and I had several accounts with SunTrust that were moved to Truist, including our mortgage. We called Truist's "Cathedral" branch on Wisconsin Ave. in Washington, DC, to understand the types of accounts -- Dimension, Bright, Savings, etc -- to which our "new" Truist accounts had been assigned. We were told we had to come in person to ensure our accounts were assigned to the "wealth management" category. We made an appointment for 10 a.m. on 3/21.

Branch leader Steven A. Marr met us at 10 and said our appointment was with him. He did not know why we were there and had done no research or preparatory work for the meeting, nor had he read any of an internal memo apparently written after our initial call. We explained what we wanted: all our accounts linked and put into the wealth management category.

He did not know the criteria for any checking accounts so, even though we had Truist's comparison sheets for checking accounts on his desk and showed him the portion we had underlined that says "Maintain $100,000 or more in Truist related accounts across personal deposits, all investments, Trust, and/or personal mortgage ...," he read the comparison sheet out loud to us for 15 minutes despite our objections. (Our mortgage alone is more than $220,000.)

Long story short: He reluctantly called "headquarters" to make sure "mortgage" really was included. (He was told "yes.") He asked his headquarter's contact if the mortgage had to be for a minimum amount. (We thought this question to be passive-aggressive. He was told "no.") He nit-picked footnotes without understanding them for a while with the final result that he said he could not revise our accounts because only a wealth manager could do so. He told us he would contact a wealth manager that day to revise our accounts and would call us by the end of the day to confirm. He never called us.

I returned 3/29. He saw me and kept me waiting for 20 minutes while he spoke to one of his bankers. I introduced myself and reminded him who I was, what the issue was, and that he had said he would call us the previous week. He said helping us with the issue was not up to him. I asked him if he had spoken with a wealth manager about our situation during the past week. He said he had left a message but no one from Truist had returned his call. He told me to make an appointment with a wealth manager at headquarters or another branch.

I asked him why he had not called us. He told me he was a busy man. I told him he was incompetent. He told me not to threaten him. I was dumfounded.

This barren recitation does not do justice to the mean-spiritedness of Mr. Marr's behavior from initial meeting to final encounter.

Mr. Marr could not have been less helpful or more defensive. He is not a credit to your bank. Our telephone number is available to you as part of our account information; please feel free to call us if you would like to follow up. Sincerely yours, David W. Grant

The worst hold time & Terrible Customer Service! I called last week to handle an erroneous duplicated auto payment. Automated line said hold for 30 min, total call was 2h, 1.5h of which was spent on hold! Called today to again address the issue that was "resolved" last week, automated line, 5 min wait time, hold was more than 45 min. Still on the line waiting for issue to be resolved!

My funds have been transferred to truist from bb & t, but, I have been denied access to the new truist account.

The local truist bank gave me a temporary user id and password, but when I try to open the new account, I get a message stating that my device is not recognized. I keep getting locked out!

This has been going on since march 15. I cannot understand why I have been denied access to my new account for so long... I have bills to pay and auto bills normally taken out monthly.

I need help... Please tell me how to successfully open my new truist account

Wanda e wright

[protected]@comcast.net

Why hasn’t my payment to my Visa account been credited? It was posted on March 26 today is March 29, and the credit has not been posted to my account.

To whom it may concern' I annie wyatt relly don't know where to start' someone by the name of daniel has wrote a check on me for the sum of1050.00 to himself, and force my name on it, I have never been a member of truist are bb&t so with that being said clean ' the check was wrote on 3/22/22 so please chec in to it. It was not me name... Annie wyatt..2137 country walk way conyers ga 30013. Phone number [protected] thank you please help.

someone got into my account and put some bad checks in my account i did'nt know anything about it until they posted it on my account i tried to tell them i did't know who was responsible they are punishing me i did'nt give anyone my informationi should be allowed to keep my account i have a check coming friday i have bills to pay and rent i want to keep my account i like this bank and the people that work therei will do anything to prevent this from ever happening againwhatever it takes the dates march 15,16,17 18 and 22 i don't know if there is anymore

Trying to add my card to my phone

for Apple Pay. I am on hold for. Few minutes before an employee answered. This guys absolutely did not care about his job. Literally saying he likes calls like mine because it is the only time he is useful. He agreed that Truist customer service is the worst. He then told me they need my security #. I wouldn’t trust this guys with my Wendy’s order let alone my bank account number or social security. We will

Be looking to move our money to Navy Federal.

I use your on line banking and have had an account wit BB&T for 9 years and never had a payee just removed from my accounts and you didn’t pay it! This is my car finance co. Which because I had it on a recurring payment I don’t usually even look at the bill. However I happen to look this month and I see you didn’t pay last month’s payment. I checked my account only to find that the payee was no longer listed and no payment was made! This is very dangerous because they could have reposed the car and I wouldn’t be able to stop them! I want to know how this happened and what you are going to do to prevent it from happening again?! And why don’t you have email where I can contact you directly your call center sucks and one day they kept cutting me off and I spent hours trying to resolve a problem!

My business checking account's debit card was recently compromised and $1050 in purchases through Facebook were made from March 18 through the 20th, 2022. After a week of waiting and back-and-forth which included over 4 hours' total hold time on the phone, I was told that my claim was DENIED. After 5 years with BB&T/Truist it's time for me to find another bank.

I used to have suntrust and never had any issues, suntrust has been taken over by truist and since the change I can not receive money through Zelle even though it shows I have an active account. I also cant instant transfer funds from paypal. I have called several times and the wait time is between 40 min to 1 hour! Essentially this bank's customer service is useless. I will be switching banks asap!

I'M in Germany. US Gov./MIL Community, My home town Bank has changed hands several times. Never a checking account/ Debit Card problem - until BB&T changed (name) to TRUIST. Now 6 + months, a 'dozen' Ph call at my expense, hours mostly HOLD at my expense .. I have talked with many TRUIST call center service Rep. Yet the only constant is a waste of my time effort No functioning simple Debit Card so I can access my $ 5 figure ie 10,000.00 + available balance account.

I settled on a home and the wire transfer took 7 days to appear in my account. To top it off, the money went to my line of credit account. After being on hold for 1.5 hours, the representative put in the request to have the money moved to my checking account. She said it would take up to 3 business days- and there was no way to expedite this process. Well, I am now on day four and the money has not been transferred. My lline of credit has a negative balance so there is no way I could have made the transfer between accounts myself.

We had our Auto loan through Suntrust for the last 2 years with no issues and it was auto-drafted monthly. This month we received a statement from Truist stating to pay the Auto loan to them. So, we setup an online account with Truist to start the auto-draft through them. Payment comes out on the 20th of the month for $690. Check my bank account and they've drafted it twice! Over-drafting my account for $500 dollars! I spend 30 minutes on hold this morning (3/25/22) and finally get a person. I'm told that I'll have to wait 7 to 10 business days to receive the overpayment of $690! This is completely unacceptable! Why did they send a statement if they were still continuing with the auto-draft from Suntrust?

Absolutely horrible customer service! So I'm out $690 for almost 2 weeks because they don't know how to do business! If I could move the loan from them I would!

Have been calling for 3 days and have yet to speak with a human. My Mortgage was with BB&T for 16 years without any communication issues here in South Carolina. Truist Bank takes over my Mortgage and customer communication is non existent. There is absolutely nothing I trust with Truist. I will continue to pay my mortgage to the agreed upon contract with BB&T until such time I receive notice from anyone from BB&T original office here in South Carolina.

Continue to charge me insufficient funds when I keep calling them to fix it. It's been 5 months since I call them every month and get same results were sorry it's been taken care of and it won't happen again. Well for 5 months I've been nothing but negative. I've decided to leave this bank and close my account because I can't keep calling every month and asking to keep my money because they only fix part of the issue and I have to keep paying.

3/7 One Stop $203

3/7 One Stop $101

3/7 One Stop Fee $ 3

3/4 One Stop $210

3/4 One Stop $100

3/3 One Stop $101

3/3 ATM Fee $ 3

3/3 One Stop $201

3/3 One Stop Fee $ 3

3/3 One Stop $ 51

3/3 One Stop Fee $ 3

3/2 One Stop $ 82

3/2 One Stop $151

3/2 One Stop Fee $ 3

3/2 One Stop $101

3/2 One Stop Fee $ 3

3/2 Concealed C. $128.21

2/28 Cash W/D $100

2/28 Walmart $ 17.07

2/28 One Stop $201

2/28 One Stop Fee $ 3

2/25 One Stop $ 30.03

2/25 Ace HDWE $166.04

2/23 Arby's $ 33.04

2/18 One Stop $210

2/18 One Stop $101

2/18 One Stop Fee $ 3

2/15 One Stop $ 20

2/15 One Stop $201

2/15 One Stop Fee $ 3

2/15 One Stop $201

2/15 One Stop Fee $ 3

2/15 Pizza Inn $ 32.83

2/15Zang'sFancyQ $ 71

2/15 One Stop $205

2/14 One Stop $151

2/14 One Stop Fee $ 3

2/14 One Stop $201

2/14 One Stop Fee $ 3

2/14 One Stop $ 36

2/9 One Stop $181

2/9 One Stop Fee $ 3

2/8 OMO Tobacco $ 80.24

2/8 Auto Zone $253.32

2/8 One Stop $205

2/7 One Stop $205

2/7 One Stop $201

2/7 One Stop Fee $ 3

2/7 One Stop $121

2/7 One Stop Fee $ 3

1/28 One Stop $110

1/28 One Stop $120

1/28 One Stop $100

1/27 One Stop $ 90

1/27 One Stop $ 60

1/27 One Stop $100

1/27 One Stop $ 80

1/27 One Stop $ 80

1/27 One Stop $80

1/27 One Stop $60

1/27 One Stop $80

1/27 One Stop $100

1/24 One Stop $ 80

1/4 Popeyes $ 20.08

1/3 Buffalo WW $ 28.68

1/3 Domino's $ 22.97

TOTAL: $6,372.54

We have had our mortgage with BB&T for over 10 years and we have NEVER been late on a mortgage payment - it's auto deducted from our other bank account every month.

I received a letter in the mail from TRUIST stating our March pmt has not been received and that we owe double in April.

Our march pmt was auto deducted on 3/11 as it is every month!

What the HELL is going on? Just because BB&T changes to TRUIST (and doesn't notify your customers of such) doesnt mean you can screw up our accounts !

40 minute wait time to talk to someone on the phone right now.

THis is ridiculous!

Cherie Rinkenberg

209 Orange St

Palm Harbor FL 34683

On hold for 2 hours still didn't get to talk to anyone. Their investigation into my fraud complaint was a 2 line letter saying they investigated no details just more or less suck it up. Then on hold for over 2 hours and then hung up on.

My deposits at this time are very small however I will be signing off on significant settlement next month and those fund will be going to my new bank. This is the second time I have had an issue with your "new" merge and you have only transitioned for a month. If you werent ready to make the transition you should have waited.

Ive tried to make a payment to my business credit card I cancelled two years ago, yesterday, when it was due, i was on hold for 3 hours and finally gave up. Now a day late, ive been on hold an hour and a half...IS ANYBODY WORKING?