Truist Bank (formerly BB&T Bank)

Relationship Banker, Elmer Santamaria... this guy ask me for my social security number for no reason... Notary's only want ID not social security numbers... that is a privacy violation, I will make a complaint with the SSA, following this complaint. This happened on the morning of 31 AUG 2021.
I ask to have a statement of fact notarized. He read it and said I needed space for a notary's seal and date. I left and found out it's a simple notary form, called Verification of Subscribing Witness. This Elmer guy could of looked it up printed it for me, he is not even a Notary, He would shielding the actual Notary... BB&T branch in Kernersville, 237 East Mountain Street.

Todd Bentley
tb. [protected]@protonmail.com
703.994.7108

Truist app set up comes up blank. I do not have a device that has 14.0 or higher. Now I cannot monitor my account balances. Truist worked originally but now comes up blank when I sign in. What a pain in the [censored]. If you would like to purchase me a a iPad or iPhone that supports IOS 14.0 or higher you have my name and address And you have my permission to send me a new iPad or iPhone at your expense. Your service SUCKS.

My current mortgage is with SunTrust (now, unfortunately Truist who has all but obliterated any semblance of SunTrust). First, the incapable person that was assigned my case, Ella Pass, tried to process this as a new mortgage. Then she used Zillow as a form of valuing my property... which showed that my property had dropped in value by 50K in the last 3 years. WTH? So she told me she could only provide a certain % of my mortgage balance. Again, WTH? This is a REFINANCE for a mortgage that is already with YOUR company. Then, she ran a hard check on my credit (which is perfect) and I was sent links to complete for the loan. Not once did she answer my questions, tell me what kind of rate that would be offered, what a new payment would be. I emailed her multiple times. The last one was, "I'll take a look at that in the morning." I waited a week, with no response. I emailed her back and she told me that the loan documents were closed because I never completed and signed them online. Again - WTH? So, now I have a hard check on my credit and no information from Truist (which the advertise as formerly BB&T bank) on refinancing rates. I left BB&T because of their horrible service and went to SunTrust. I'll be moving all of my investments, mortgage, checking and savings from Truist. Their slogan should be "Truisit... truly the worst bank since BB&T".

The app stopped using Face ID and then locked me out, I've been on the phone for hours and no one could unlock my account or reset my password, tomorrow me and my family and friends that use BB&T are all going to capital one bank, billions of dollars and you can't hire a person to build an app that works? We'll trust our money with someone else!

If indeed, Truist is dedicated to ending racism, it should neither support CRT views nor subject its customers, employees, and suppliers to critical race theory views that are racist.

My family has banked with Suntrust for 20 years and with Bank of America for 47 years. If BOA does not change their policies re CRT in the next three months we have informed BOA we are moving $150, 000 + of ours it currently holds. We will consider moving it to Truists. Unfortunately, Your "equity" and "supplier diversity" web pages seem to indicate that Truist may be just as racist. Before using Truist, I will attempt to determine whether Truist is truely non-racist and deserves our money. This will include further exploring the following items from your website (which sounds a lot like the CRT racism at BOA)and discussing with many Truist employees to determine whether this type of racist CRT training is being mandated:

"--Hundreds of Day of Understanding sessions throughout the year to encourage bold and courageous conversations on topics like race and social justice
--Bundled educational resources, including articles, podcasts, books, training, and videos, to create empathy and enhance understanding of racial equity and social justice topics
--Training leaders to recognize and change unconscious bias and provide inclusion and diversity learning opportunities for all"

The types of training cited above do nothing but promote discrimination. They intimidate employees rather than promote "bold and honest" discussion of racist ideas like what is called "equity" and "social justice" causing them to fear that honest communication will be punished. I have actively fought racism by word and deed for my entire adult life--I'm 76. What your website indicates you are doing is the opposite of fighting racism. If you are honest, you will be shocked that the Equal Protection Clause of the Fourteenth Amendment requested below is met with a response similar to that the phrase "all lives matter" has been met with. If so, this says all that needs to be said about whether your CRT efforts and "equity" page promote racism rather than support ending racism.

I had gotten on my online banking app this morning, it said I had a fraudulent activity on my debit card, and that it was blocked, I called the bank and was given a number to call. I called it and for one hour and twenty minutes, I went back online and got other numbers to call, I already had my home phone calling the original number I was given, so I was also using my cell phone now to call other numbers, I got no answer on any number I used, you can't contact the bank directly, so in fairness, you flat don't get any customer service help or support at all! I will be closing my account at Truist, sadly I've been with BBT for many, many years, but now I've got to go somewhere else where at least I'll have confidence in it.

Can not log on to online banking and there has been a suspicious charge on my account that resulted in an overdraft. Have not had any problems with Suntrust prior to the Truist merger. Apparently the brevity of my complaint immediately resulted in an auto response that alerted me to the unlikelihood of it being resolved, so in addition to my initial complaint, I am concerned that it will not be addressed because it was too succinct. Although, I noticed in the complaint directional, brevity was a recommendation.

Since I followed your directions to change over to the TRUIST online banking from the BBT online banking I can no longer find where my scheduled credit card payments are located, as I always schedule them in advance of the due date. I have gone through every link on your website and have found it virtually useless. I tried calling the BBT/Truist credit card 24/7 helpline and there was absolutely no choices that could assist me in finding the information I was looking for. The BBT online banking format was MUCH MORE USER FRIENDLY than yours now is.

The branch in Pigeon Forge has increased in horrible service. Over the past month, increase in wait times in a drive through . It's a mess. I have always wanted to transfer the business account. Now seems like a good time as any to do so. I do not know what is going on but they are letting customers walk up to the drive through. I'm done

Worst bank ever! Twice in a year I was unable to access my money due to BBT, now Truist, error. Second time I spent 20 minutes trying to log on, called for assistance and 20 minutes later just more frustrated, still could not access my money. Help ticket submitted by bank and I received no follow-up. Scheduled an appointment to have bank call me to resolve issue. I received an appointment confirmation, yet bank never called.

I purchased a car through Toyota Financial, but BB&T bought out the loans so I ended up with this new bank. I registered with their online banking so that I could setup online payments for my auto loan. The website is clunky and confusing. I had to call the bank to get the auto payments setup because their website does not allow for auto payment setup. I finally paid off the car loan and the bank has not sent me my pink slip. I tried emailing them but the new Truist system will not let me login to my account. I called them and waited 31 minutes on hold only to get through to someone who could not hear me at all and hung up. To summarize my complaint, this bank is very disorganized and a true example of the failed corporate technocratic bureaucracy culture we have built for ourselves in the 21st century.

I have been in the process of refinancing through Truist for over a month. after getting a rate quote and locked in we did have an appraisal done which i paid for in advance. After the appraisal came back although i do not have to pay mortgage insurance they now tell me I have to pay points or lose the $600 i paid for the investment and all the time and effort i put in refinancing with these crooks. I have been with Suntrust 30 years and have a perfect payment record and now they want to rip me off for a 75, 000 loan? I have three mortgages and several accounts at the bank and they treat me this way?
Loan agent was never very helpful and slow on all correspondence(Dorothy Willis) and things were misplaced and i had to redo paperwork over and over.
All I wanted was for them to honor their commitment like I did and not try to rip me off another $900!

This has all been done online because almost impossible to get into an office now and local branch remains closed. Just a sad example of customer service all the way around. Merger has made both banks worse(I deal with both) and no desire to make things better..

I am now being forced to use the Trust app on my phone. I have an older phone and now do not have access to my account and the convenience of the app. P!ease take this into consideration so that alk of your customers can receive equal services. Very disappointed in your bank. The reviews for your new app are not encouraging. If you cannot provide an app for all customers, please consider letting us use the old app.

All I wanted was a replacement card because the chip was going out . Now you have to get a new number instead of getting a replacement card. Then I get a new card with a different number and the chip does not work. When I called, they told me that I had to get a new card with a different number again. I use my card to pay for all bills . Now I get a new card with a different number & expiration date. The worst is that I get a card with a bad chip. When I ask for a replacement, they tell me that I have to get a new number again! Honestly this is abusive harassment to people that just want a replacement card! If I ask for a replacement card why can I not get a replacement like I used to before the merge to Truist.

I have been a BB&T customer for many years and manage several accounts with on-line banking. The new changes, now that your bank is Truist, is both unwanted and unnecessary and confusing to this long-time customer. I just spent several frustrating minutes trying to figure out to make a routine payment. I am computer literate, a computer instructor, so am facile with managing my life on-line. I chose BB&T for my banking because it was NOT a national bank and more personal. Little guys like me have nothing to say about the merger and I dreaded the coming unnecessary changes just to have a "new look". And here they are. I am sure your corporate execs will have many rationalizations for these changes, but to one sole customer, thanks but no thanks.

I deposited a third party check into the ATM which I have previously done because a BB&T employee told me I could for $4186.85. The branch rejected it saying I have to have my husband sign a form saying he approved the check being signed.
He is incapacitated and in long term care. They don't honor POA's and are refusing to give me the money back. In addition, I am being charged overdraft fees, my mortgage check was returned and my checking account is a mess. I filed a complaint with their Client Resolution team and no one has even bothered to contact me.

BBT Fraud department fraudulently claimed my bbt debit card was being used fraudulently.

Why?

I played the NC lottery online

This is something I do regularly and it is NOT illegal

They then went on to nullify purchases I made at Food Lion and Walgreens Holden Beach where I shop weekly

Again .. no justification

They then denied a purchase of critical medical supplies which my daughter requires so that she can be attached to the ventilator so that she can live

I called many times over the past two days and what does BBT d0? They kick me out of my debit card

They then decided to play sleuth

They asked me my address and when I answered they said that was wrong

I told them I am allowed to move and the address was changed

They said;" Oh I can see that now"

Then she said; Oh what is your phone number?"

I told her and she said;" That is not the number we have"

I told her I got the number when I moved
I moved next door but still 0wn 3300 Stone Chimney Rd

I gave her the number [protected]

Then she questioned the numbers and I told her they are similar because I moved next door

She said;" Oh I see that now"

I gave her my cell number which she could see because I called in

She says it was not listed in my account but that was a lie in her part because I get text messages and calls when I need a security code

She then asked who else us on my account

I told her no One and she said someone else Us on my account and demanded their name

I told her my husband was a n the account but he died and I submitted a death certificate to the local branch and had his name removed

She did not believe it

I asked why critical medical supplies were blocked and declared fraudulent

She says that she thought I had said my husband was dead

He is dead but my adult daughter is totally disabled and on life support at home

It is not a crime or fraud to purchase critical medical supplies

I need for bbt to unlock my debit card

I need to purchase medicine for my daughter

BBT created this mess out if thin air and it needs to clean it up

Cleaning up from the idiotic actions of ignorant people is not my job and this burden should not be placed on me

BBT says I need to go in person to the branch bank so I can be identified

This after I supplied:

My mother's maiden name

My SocialSecurity number

My date of birth

My PIN number

My debit card number

My 3 digit security code

My zip code

BBT needs to fix this mess

I cannot leave my daughter to meet with bbt local

My daughters nurses are not coming in today

Fix this ASAP my daughter needs her meds which the neighbor picks up for me

This action is not illegal and Walgreens allows it. We have been doing this fir over a year now when the nurse is not here to stay with daughter

Fix this mess!

Tami Varnam
3280 Stone Chimney Rx
Supply, NC
28462

[protected]

SunTrust now Truist is making it very difficult to make my mortgage payments. During the pandemic we asked for the mortgage debt relief to help us through the rough times. However, now that we have requested to start paying our mortgage again it is a difficult task every month. SunTrust now Truist has told us that after 3 consecutive payments that we could start paying our mortgage through their website but that is not true every month I go on line and try to make a payment to them I have to call them and either get put on hold for hours or told someone would call me back and that does not happen. I manage to get the payment made, but not after hours of long waits and unreturned phone calls. I have been making payments now for 5 months and no one has kept their word. They won't release us from collections.