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Turkish Airlines review: Customer service

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10:47 pm EST
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My wife and I had booked business class seats from Singapore to Istanbul on TK209 Tuesday 10 October 2023 at 10.40am and connecting business class seats on TK694 to Cairo Tuesday 10 October 2023 at 18.35. We were issued with both boarding passes from Singapore to Istanbul and Istanbul to Cairo. On arriving at Istanbul we went to the gate for Istanbul to Cairo and sat for 40 minutes before the flight.

They then called for business class to board, when we showed our business class boarding passes they told us to stand to one side with no explanation.

After sometime when we asked why we were not boarding, we were informed that they had sold our seats and would have to go to their service desk to be allocated a new flight. We asked how could you sell our seats when we had valid boarding passes the reply was an indifferent "it happens". To get us out of the gate the 2 flight attendants said to us "if we hurry to the service desk there is another flight going shortly, " which there was not.

We were very upset and proceeded to the service desk and were allocated a flight to Cairo 7 hours later, We arrived at our hotel in Cairo at 5am and had to leave at 8am to go to the airport for our onward flight to Luxor.

We paid for 1 full night at a hotel where we had 3 hours due to this mix-up.

We are advising you of this now as we've just heard you are opening up flights from Australia which because of this extremely bad experience we would be reluctant to fly again with Turkish Airlines. Friends & acquaintances have been appalled by what occurred to us.

Desired outcome: Ultimately a full refund would be greatly appreciated but if not compensation, such as a free upgrade to business class when purchasing an economy seat would be a suitable compromise together with an apology.

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  3. Turkish Airlines emails
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  5. Turkish Airlines social media
Turkish Airlines Category
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