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CB Vehicle Rental and Leasing U-Haul International Complaints #82-101
U-Haul International

U-Haul International review: u-box

J
Author of the review
11:09 am UTC

On 10/18/20180 i contracted to recieve and ship 5 u-boxes from phoenix, az. To orlando fl. The boxes arrived on time and were picked up as agreed.
Delivery was promised by 11/08/2018.

The boxes arrived in orlando on 11/05/2018, but we were not called untill 11/08/2018. Delivery was scheduled for between 12 and 3pm on sat 11/10/20 they called back on 11/09/2018 and i was toldthat the delivery would be late but would be there by 3:00pm for sure.

On saturday we scheduled help for 2:00pm to unload cubes. At 3pm. I called when they didn't come and was told he would look into it and call back. Two more calls and finaly was told at 5:00pm that the driver was sick and should have called me. He didn't know why i wasn't called so i asked to talk to kim the schedular, then i was told greg the manager was told that they were both off untill monday.
Sent the help home at 5:00pm after paying them for 3 hrs to sit and wait.

Got a call on monday from kim to reschedule delivery. This time for 11/16/2018 between 12 and 3pm. They were on time but 8 days late per contract. When asked what they were going to do about being late, i was told they were sorry and they would reduce the delivery fee from $200 to $100 but could not do anything about the labor cost or $50 a day late fee as the cubes were in orlando on time

the concern for inconvienence and time lost was not there, and the customer service you would have expected on a move that cost over $4, 000 was not what should have been expected.

You can be sure i will never do busness with u-haul again or recommend there service to any one i care for.

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  1. U-Haul International Contacts

  2. U-Haul International phone numbers
    +1 (800) 528-0355
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    +1 (800) 468-4285
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    +1 (866) 404-0355
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    Used Trucks for Sale
    +1 (866) 277-6855
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    Retail Web Orders
    +1 (800) 528-6042
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    U-Haul Business Accounts
    +1 (800) 528-7134
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    +1 (602) 263-6194
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    +1 (502) 382-7090
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  3. U-Haul International emails
  4. U-Haul International address
    Phoenix, Arizona, 85004, United States
  5. U-Haul International social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2026
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U-Haul International Category
U-Haul International is ranked 6 among 85 companies in the Vehicle Rental and Leasing category
#04 Sixt Sixt #05 RentalCars.com RentalCars.com #06 U-Haul International U-Haul International #07 Turo Turo #08 Avis Avis
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