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CB Vehicle Rental and Leasing U-Haul International Complaints #142-161
U-Haul International

U-Haul International review: overcharging

R
Author of the review
8:58 am UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

I rented a 17" truck from U-Haul on 8/16/2014, returned it on 8/16/14. I traveled 35 miles and charged for 96.6 miles. When we picked up the truck, it as at 115153.3. When we returned it, it was at 115188.3. They claim the mileage was 115249.9. In addition, when we picked up the truck it had 1/4 tank of gas. We returned it at 3/8. Yet, we were charged for 10 gallons of gas at $50.00, plus Fuel Fill-Up Service Fee of $30.00. The total amount for a one-day rental went from $129.11 to $315.21! This is outrageous and we have disputed the bill with our credit card company.

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  1. U-Haul International Contacts

  2. U-Haul International phone numbers
    +1 (800) 528-0355
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    Roadside Assistance
    +1 (800) 528-0361
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    +1 (800) 223-6218
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    +1 (800) 468-4285
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    Customer Service
    +1 (866) 404-0355
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    Used Trucks for Sale
    +1 (866) 277-6855
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    Retail Web Orders
    +1 (800) 528-6042
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    U-Haul Business Accounts
    +1 (800) 528-7134
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    +1 (602) 263-6194
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    +1 (502) 382-7090
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  3. U-Haul International emails
  4. U-Haul International address
    Phoenix, Arizona, 85004, United States
  5. U-Haul International social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2026
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U-Haul International Category
U-Haul International is ranked 6 among 85 companies in the Vehicle Rental and Leasing category
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