U-Save Car & Truck Rental / U-Save Auto Rental of America review: car rental deposit not return over 2 months

I rented a U-Save small car through Expedia web site. April 1-3, 2019. Reservation number NEXP48F702. When I pickup the car, I was told there is a $19.99 insurance is mandatory to buy which is not said in the web site. And $200.0 deposit will be charged to my credit card.

When I returned the car April 3, 2019 I was told the deposit will be returned in 7 days. but I didn't find it is my credit card over 1 month. So I started to call them.

May 7 I send email and get the respond from their accountant department asking to fill a ACH form which request our banking information and account number to deposit the money back to my account. but it still nothing coming in.

Jun 6, called email back and forth about this issue. Got an email said " I will let you know. " Still not refund. I don't know what is wrong with them.

Jun 12, I called again 1-800-272-8728 got an answer said: " I will forward your request to someone".

Dear sir,

I rented a car from usave April 1- 3th
Reservation confirmation number is NEXP48F702. I was charged the deposit. You guy request a bank account from my wife. We fill a form and send back to your account May 7. The accountant reply us the email recieved but still no refund till today.

It is a bad experience to rent a car.

Please help to settle it ASAP. I have call your office today. But still haven't sort out the solution.

Michael Chen
[protected]

Sent from Yahoo Mail on Android

U-Save Solutions
To:
[protected]@yahoo.com
Cc:
Calina Yan Luo

Jun. 6 at 12:49 p.m.

I will take care of it.
We will send you refund receipt shortly.

Hide original message
El jue., 6 jun. 2019 a las 11:35, Michael chen () escribió:
Dear sir,

I rented a car from usave April 1- 3th
Reservation confirmation number is NEXP48F702. I was charged the deposit. You guy request a bank account from my wife. We fill a form and send back to your account May 7. The accountant reply us the email recieved but still no refund till today.

It is a bad experience to rent a car.

Please help to settle it ASAP. I have call your office today. But still haven't sort out the solution.

Michael Chen
[protected]

See the following email conversation

Calina Yan Luo
To:
[protected]@yahoo.com,
U-Save Solutions

Jun. 11 at 12:20 p.m.

Would you please let us know when you are going to process the refund?

U-Save Solutions
To:
Calina Yan Luo
Cc:
[protected]@yahoo.com

Jun. 11 at 12:30 p.m.

Ok, I will let you know.

On Thursday, June 6, 2019, 12:49:05 p.m. MDT, U-Save Solutions wrote:

I will take care of it.
We will send you refund receipt shortly.

El jue., 6 jun. 2019 a las 11:35, Michael chen () escribió:
Dear sir,

I rented a car from usave April 1- 3th
Reservation confirmation number is NEXP48F702. I was charged the deposit. You guy request a bank account from my wife. We fill a form and send back to your account May 7. The accountant reply us the email recieved but still no refund till today.

It is a bad experience to rent a car.

Please help to settle it ASAP. I have call your office today. But still haven't sort out the solution.

Michael Chen
[protected]