Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Vehicle Rental and Leasing U-Haul International Complaints #142-161
U-Haul International

U-Haul International review: truck rental switch and bate

W
Author of the review
9:12 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I showed up on time to get the truck only to be told that I would have to pay 2 days rental because they were closing at 3:00 instead of 5:00 and I need to return the truck at 4:00 as I stated on the reservation. I did not have enough money to rent the truck for 2 days. The business owner said that this was her business and she would not comply with the reservation. I called the company phone # and they told the owner she had to comply with the reservation and she said there was no way to ensure that we were not out driving it all weekend and that they would not be back for 3 days. Than she said that I would have to pay an additional $10.00 for late return and I would be responsible for the truck until they checked it in 3 day later. After nearly half an hour on the phone, I gave up and told them that I would file a complaint with the Attorneys General of WA state, and I did not trust them and would have to go elsewhere. It took me 2 hours to find another truck for rent on Christmas Eve. By the time I got there and singed out the truck I was 2 1/2 hours late to meet the movers who left because they had other jobs to do and couldn’t wait any longer. I lost my deposit for the movers and It cost me an additional $240 to hire two helpers to do the move.
I am 56 years old and disabled, I live on only $800 a month. It took me months to save the money for this move, and I only had one day that I could make the move. I work as a livein caregiver and had to hire respect care to take the day off for the move, and so I had to pay over time for 2 additional hours at $30 an hour. So a move that was to cost about $258 to $280 for the truck and mileage and the movers now has cost me $252 for the truck and mileage and $250 for the first movers and an additional $250 to hire day labors do the moving and 2 hours over time at $30. for the respect care giver so I could take this day off. I had planed this and barrowed money so that I would have the money for the move and still pay my rent and utilities due on the 1St of January. Because of this mess and having to move this day I now do not have the money to pay my rent and utilities.
As I said I would when I decided that your company could not be trusted, I will be forwarding this issue to the Washing State Attorneys General, the local news papers, and the internet.

Marry Christmas, I certinaly did not have one.

PS, I rented from Pensky and they were wonderful to me

More
Send message
Copy link
Report
0 comments
Add a comment

More U-Haul International reviews & complaints

U-Haul International - refuel policy unfair to the consumer 18
U-Haul International - traffic ticket fee 18
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
U-Haul International - scam charges 7
U-Haul International - unauthorized charges 10
U-Haul International - flawed review system do not trust it! 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
U-Haul International - truck rental
U-Haul International - Movinghelp.com Review: Charged Twice, Order Not Booked, Terrible Support, Technical Glitches
U-Haul International - Unprofessional and Disappointing Experience with All Star Movers through MovingHelp
U-Haul International - issue with owner after renting a uhaul trailer
U-Haul International - Disappointing Experience with MovingHelp: Overbooked, Shortened Hours, and Unmotivated Movers
View all U-Haul International reviews and complaints

  1. U-Haul International Contacts

  2. U-Haul International phone numbers
    +1 (800) 528-0355
    Click up if you have successfully reached U-Haul International by calling +1 (800) 528-0355 phone number 0 0 users reported that they have successfully reached U-Haul International by calling +1 (800) 528-0355 phone number Click down if you have unsuccessfully reached U-Haul International by calling +1 (800) 528-0355 phone number 0 0 users reported that they have UNsuccessfully reached U-Haul International by calling +1 (800) 528-0355 phone number
    Roadside Assistance
    +1 (800) 528-0361
    Click up if you have successfully reached U-Haul International by calling +1 (800) 528-0361 phone number 0 0 users reported that they have successfully reached U-Haul International by calling +1 (800) 528-0361 phone number Click down if you have unsuccessfully reached U-Haul International by calling +1 (800) 528-0361 phone number 0 0 users reported that they have UNsuccessfully reached U-Haul International by calling +1 (800) 528-0361 phone number
    Propane
    +1 (866) 963-0286
    Click up if you have successfully reached U-Haul International by calling +1 (866) 963-0286 phone number 0 0 users reported that they have successfully reached U-Haul International by calling +1 (866) 963-0286 phone number Click down if you have unsuccessfully reached U-Haul International by calling +1 (866) 963-0286 phone number 0 0 users reported that they have UNsuccessfully reached U-Haul International by calling +1 (866) 963-0286 phone number
    Sustainability
    +1 (866) 323-4591
    Click up if you have successfully reached U-Haul International by calling +1 (866) 323-4591 phone number 0 0 users reported that they have successfully reached U-Haul International by calling +1 (866) 323-4591 phone number Click down if you have unsuccessfully reached U-Haul International by calling +1 (866) 323-4591 phone number 0 0 users reported that they have UNsuccessfully reached U-Haul International by calling +1 (866) 323-4591 phone number
    U-Haul Car Share
    +1 (800) 223-6218
    Click up if you have successfully reached U-Haul International by calling +1 (800) 223-6218 phone number 0 0 users reported that they have successfully reached U-Haul International by calling +1 (800) 223-6218 phone number Click down if you have unsuccessfully reached U-Haul International by calling +1 (800) 223-6218 phone number 0 0 users reported that they have UNsuccessfully reached U-Haul International by calling +1 (800) 223-6218 phone number
    Supply And Purchasing
    +1 (888) 886-0782
    Click up if you have successfully reached U-Haul International by calling +1 (888) 886-0782 phone number 0 0 users reported that they have successfully reached U-Haul International by calling +1 (888) 886-0782 phone number Click down if you have unsuccessfully reached U-Haul International by calling +1 (888) 886-0782 phone number 0 0 users reported that they have UNsuccessfully reached U-Haul International by calling +1 (888) 886-0782 phone number
    Payments
    +1 (800) 468-4285
    Click up if you have successfully reached U-Haul International by calling +1 (800) 468-4285 phone number 0 0 users reported that they have successfully reached U-Haul International by calling +1 (800) 468-4285 phone number Click down if you have unsuccessfully reached U-Haul International by calling +1 (800) 468-4285 phone number 0 0 users reported that they have UNsuccessfully reached U-Haul International by calling +1 (800) 468-4285 phone number
    Customer Service
    +1 (866) 404-0355
    Click up if you have successfully reached U-Haul International by calling +1 (866) 404-0355 phone number 0 0 users reported that they have successfully reached U-Haul International by calling +1 (866) 404-0355 phone number Click down if you have unsuccessfully reached U-Haul International by calling +1 (866) 404-0355 phone number 0 0 users reported that they have UNsuccessfully reached U-Haul International by calling +1 (866) 404-0355 phone number
    Used Trucks for Sale
    +1 (866) 277-6855
    Click up if you have successfully reached U-Haul International by calling +1 (866) 277-6855 phone number 0 0 users reported that they have successfully reached U-Haul International by calling +1 (866) 277-6855 phone number Click down if you have unsuccessfully reached U-Haul International by calling +1 (866) 277-6855 phone number 0 0 users reported that they have UNsuccessfully reached U-Haul International by calling +1 (866) 277-6855 phone number
    Retail Web Orders
    +1 (800) 528-6042
    Click up if you have successfully reached U-Haul International by calling +1 (800) 528-6042 phone number 0 0 users reported that they have successfully reached U-Haul International by calling +1 (800) 528-6042 phone number Click down if you have unsuccessfully reached U-Haul International by calling +1 (800) 528-6042 phone number 0 0 users reported that they have UNsuccessfully reached U-Haul International by calling +1 (800) 528-6042 phone number
    U-Haul Business Accounts
    +1 (800) 528-7134
    Click up if you have successfully reached U-Haul International by calling +1 (800) 528-7134 phone number 0 0 users reported that they have successfully reached U-Haul International by calling +1 (800) 528-7134 phone number Click down if you have unsuccessfully reached U-Haul International by calling +1 (800) 528-7134 phone number 0 0 users reported that they have UNsuccessfully reached U-Haul International by calling +1 (800) 528-7134 phone number
    +1 (602) 263-6194
    Click up if you have successfully reached U-Haul International by calling +1 (602) 263-6194 phone number 0 0 users reported that they have successfully reached U-Haul International by calling +1 (602) 263-6194 phone number Click down if you have unsuccessfully reached U-Haul International by calling +1 (602) 263-6194 phone number 0 0 users reported that they have UNsuccessfully reached U-Haul International by calling +1 (602) 263-6194 phone number
    Director Of Investor Relations
    +1 (502) 382-7090
    Click up if you have successfully reached U-Haul International by calling +1 (502) 382-7090 phone number 0 0 users reported that they have successfully reached U-Haul International by calling +1 (502) 382-7090 phone number Click down if you have unsuccessfully reached U-Haul International by calling +1 (502) 382-7090 phone number 0 0 users reported that they have UNsuccessfully reached U-Haul International by calling +1 (502) 382-7090 phone number
    Board Member
    More phone numbers
  3. U-Haul International emails
  4. U-Haul International address
    Phoenix, Arizona, 85004, United States
  5. U-Haul International social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2026
  7. View all U-Haul International contacts
U-Haul International Category
U-Haul International is ranked 6 among 85 companies in the Vehicle Rental and Leasing category
#04 Sixt Sixt #05 RentalCars.com RentalCars.com #06 U-Haul International U-Haul International #07 Turo Turo #08 Avis Avis
U-Haul International Alternatives
Dollar Rent A Car 276 reviews Surprice Car Rentals 4 reviews MobilityWorks 5 reviews Sixt 458 reviews Lone Mountain Truck Leasing 4 reviews