Unlimited Vacation Club

Unlimited vacation club member Michael Meeink NLX-001564

I and my Wife went on an all-inclusive to Cozumel Mexico staying at secrets May 6 thru the 11 2023

With the exception of the ULV support staff working there, this had to be the worst secrets all-inclusive vacation resort we have ever had the displeasure to stay at.

1. The A/C unit is our room was broken. I had to call maintenance 6 times to make repairs and the unit was never fixed by the time we left. The unit leaked condensations all over the floor each and every day making it a dangerous slip hazard. Each time that I notified the front desk they never though that this was a big issue. After the 2nd time reporting the problem I requested they move us to a different room and they responded with a “we are unable to accommodate that request” They was one time that maintenance never bothered to show up to fix the unit. I am not sure why housekeeping never reported the issue (beyond belief) Oh I have pictures of myself having to assist the maintenance folks when making the A/C repairs along with supping up all the water with Room and Pool Towels

2. Food service in all location with the exception of the market place was far from being exceptional and or even average. Wait staff seem to really dislike their positions/jobs. We felt as if we the customer was an inconvenience for them to be serving us meals.

3. The pool bar (not the one for the preferred guest) served me a dirty martini that had NO Vodka in it. When I asked to see the label of the product he used he refused, I waited for another bar staff person to arrive and asked that individual to see the bottle. THERE was No label. I ask other folks who just got done dinner with me to taste the drink, they all confirmed that there was no alcohol used to make the drink. All you could taste was olive juice.

4. At the same pool different day I reported to the Bar keep that there was a pool light hanging off inside the pool, hanging by just the wires. I ask that he call maintenance. Never happened. I was at the pool all day and no one ever showed to make repairs.

5. Sitting at any of the on-sight pools (secrets or Sun Scape) there was NO pool side drink service. There was No service while seating down by the beach either.

6. I spoke to a guest who was staying at Dreams, their vacation experience at that location was just as bad as ours.

7. At any of the Bar locations if you wanted a cocktail, water and or soda you waited in long lines as there was one bar keep to serve guest in line and all restaurant orders

8. I went in to the preferred customer check-in location at secrets to make a SPA reservation. Both the ladies in this building were very lazy and rude. Again they made me feel like I was an inconvenience to them for showing up asking questions about what the SPA had to offer and or their pricing. Here is how they (did not help me) She Gave me one of their PDA’s and said scroll through and see for yourself.

NOTE *Again I want to make clear that we were very pleased with the UVC sales staff, Agnes and the SPA person over at Sun Scape resort. All were very very helpful and accommodating. *

This was NOT what we have experienced at other Secret resort location. This was NOT a relaxing, enjoyable vacation as advertised on your web-site. This place sucked. I recommend that you let people know that this is more like one of you 1 star vacation resort.

Very respectfully, two unsatisfied customers, UVC members and clients

Mike and Kath Meeink

We signed up with UVC last Fall when visiting a resort in Mexico. Everything we were promised is a lie. We were told no blackout dates, and then when we wanted to vacation in December we couldn't use free nights due to blackout dates. We were told we had free nights available to use ASAP, but then when we go to use them, we have to use two for one at the resorts and still pay for upgrades. We purchased the highest level club membership, giving us the best rooms, and when we check into hotel, we have to pay for upgrade to nicer rooms?! This is beyond frustrating. We pay $1,000 a month to be a part of this club, and have never paid more for vacations to Mexico. Promised two weeks a year at the Registry collection, yet every single one we have tried to book is always sold out.

On February this year, we visited UVC secrets resort in Cancun. We accepted to be in the presentation and soon we realized this plan was not the plan we were looking for since we did not care too much about all inclusive hotels, which UVC was trying to sell us. They were so persistent that we should have realized that it was too good to be true; later they realized that we travel frequently and started offering RCI as the solution for our request; After 5 hours of pressure, they convinced us to get this membership by showing the RCI's s book and website with all kind of great deals; they promised we were able to use the 40 weeks offered by UVC with RCI for ~$280 per each week. When finally we received the RCI membership after 60 days, we spent 3 weeks trying to make reservations in different places, but RCI was not as good as they told us; many times we called to UVC and they insisted that we were able to use those 80 weeks, however RCI was telling us we were able to use only 1 week and only in certain hotels and at very expensive prices. In one of the calls, UVC told us RCI is an independent business and UVC is not responsible for whatever RCI does or says; which is very different than the information they gave us when we signed the contract. We were so disappointed that we called UVC to cancel that membership because we feel that there is not benefit on using it. After several weeks of talking to voice mails and some UVC people, finally Quality Control called us and told us we can't leave this contract, and we have to pay otherwise we will be suit and charged 9% for unpaid bills, and they said that their lawyers never lose because they are very well protected by the laws of Panama. They called us several times and finally they offered to sign a new contract where we have to pay $170 per 3 years with 0% interest to be out of the contract but we need to sign it by Friday (Today is Tuesday night). I feel that this is so unethical that even if they know we are extremely disappointed for this poor service, their only concern is to make us pay for trusting on unscrupulous salesman. THIS IS A RIP-OFF AND I WIL BE PROMULGATING IT TO EVERYBODY AND EVERYWHERE IF I HAVE TO PAY FOR THIS

I was a member of this company since 2013, unbeknownst to me my automatic payments weren't coming out. When I called them to rectify the situation, mind you they did not call me to tell me I was in default I called them to see why my payments were not coming out. They told me that my account was a few months behind and was scheduled to go to collections instead of letting me restart my automatic payment, and may payments to keep my account. I have never used this and I feel like they are a scam.

Purchased membership on 5-2-2023. Tried to cancel on day 5 but was locked out of access to the contract. Don't even know who to call. Only have a worksheet they gave us. Planning to see attorney when I get back in the United States. We were not even told about the five day period in Mexico. Fernanda was the person that made the initial presentation. The Asian man that negotiated with us did not even give his name

UVC conned my parents out of $20,000 plus $6k for the RCI when they were in Costa Rica. This happened the month before covid lockdowns started in the US in February 2020. Many of their “free perks” expired during covid with no extension or communication. We are now having issues redeeming any of the remaining perks. Their site is difficult to use and is incredibly manual to search for prices and flexible dates. I have made 3-4 phone calls of 30-90min each to get them to explain the contract details and have received different information each time. Even after explicitly asking for various constraints for booking, I wasn’t given all the information. And new rules and limitations pop up when I call. They are rigid, harsh, and unhelpful. They are supposed to be travel agents but cannot actually help you find good pricing or deals. They keep saying “this is the contract that you signed,” but I believe they were verbally told different info than in the contract and key details were not discussed and then urged to sign with no proper review time. It’s incredibly shady and they do not put their customers first. Burying important details in fine print within a contract is so unethical. They take advantage of people and will do nothing to make amends or own up to their terrible practices.

My husband and I were in Cozumel Mexico at the Secrets Aura Resort, April 24-27th, where we signed a contract ([edited]) for their vacation club for 10,117.00. We gave a deposit of 5058.50. Once we returned home and studied in detail, the contract doesn't suit us being as were 68 yrs old and the contract was for 15yrs. and there were too many different fees. So on May 3rd we contacted member service to cancel our contract, the gentlemen by the name of Jose said we would receive a call from an agent in Quality Assurance in 24 to 48 hrs. We received a call from the agent, we explained to her our situation to cancel our contract and she said unfortunately no refund applies and all benefits are lost. We never used any of the benefits, it was less than a week we notified them. She also said we could transfer the membership, but that wasn't an option for us. I also asked her if we could at least receive the $799 we paid for closing cost, her response was

It is NOT refundable. At this point we would like to receive all of our money back.

5058.50+799.00=5857.50. We weren't in default. This is a voluntary termination. She wasn't being professional at this point. Today is May 8th and we haven't heard anything else from about the cancellation

Thank you,

[protected]@aol.com

I went to breathless cancun soul resort with 3 other family members on March 2023 and was treated great. So we were offered a membership and was guaranteed 2 certificates for us 4 for 3 days, 2 nights at the same hotel as part of going to the interview which was suppose to be 45 mins but lasted 3.5hrs. They stated after we activated it, we would have to wait 30 days to book but as soon as I paid to activate them, I was notified that we were good to go but they changed the time frame to 90 days instead of 30. When i called back to schedule and use the certificate, they changed and said it would only allow 1 day 1 night per certificate. I spoke to the representative and they stated I was misinformed and this is crazy. I just started this and paid thousands to be lied to from the beginning just to have no solution.

Unlimited vacation club, Reference [edited]. 9450 Sunset Dr Miami, Florida 33173. PH # [protected], [protected], [protected]. On Feb 27, 2023, my wife and I enjoyed our vacation Dreams Tulum Resort and spa, unfortunately during our vacation allowed myself to buy into a scam. I'm very frustrated and disappointed that I allowed myself to be deceived into making the worst financial decision I have ever made to join the Unlimited Vacation Club. Only 10,900. Promises of a lifetime of unlimited benefits. Weeks vacations for 299. at beautiful resorts. Big discounts, money back guaranteed satisfaction, the promises go on and on. I was told of all the benefits of the White Pearl Certificate, exchange weeks, Yachts Membership retail value 10,000. RCI luxury vacations at the most popular vacation spots. Far exceeds the benefits of a time share. All a bunch of baloney. Discount transportation that actually cost two times as much as quality transportation offered by other companies. I tried very hard to use this benefit. They are all structured to deceive you of more money. Very complicated to implement. They presented themselves as a part of World of Hyatt. Which we trusted as we know and trust Hyatt. They lied to us, they offered 1000.00 dollars rewards money, so we decided to book a cruise with the reward credit, but they said that only will get 10% of that 1000. for the cruises. They said that they give us 4 weeks all-inclusive with RCI 299. a week. This was big lie. It's 299. for lodging only. Food, Drinks, fees and taxes are extra. After I call, I can't use these credits on any hotels all-inclusive in Mexico. World of Hyatt Unlimited Vacation Club doesn't have physical addresses on any of their websites or literature and that they make it impossible to cancel the contract. We call unlimited Vacation Club with this complain and they refer Us to Everly Gonzalez said UVC Global Panama S. DE R.L. is base Panama Company #[protected], Controlling company Hyatt Hotel Corp.

We purchased a silver membership last year. In April of 2023 we were approached by the local sales team advising us of a supposed email that was sent to us to honour past prices for high membership categories. They indicated that the resorts were running out of lower category rooms and the only solution available was to provide current members the opportunity to upgraded rooms. They showed us "pictures" of what higher category rooms would cost us telling us they would be the equivalent of the rooms available now. When asked them to show us live inventory they indicated they didn't have that availability because in the past staff were inadvertently booking rooms, this should have been a red flag. After signing the contract and getting access to the site we realized how they misrepresented the information.

Within the 5 days as specified in the contract and email was sent to Unlimited Vacation Club with a copy of the recently signed contract requesting cancellation. After calling their service center they indicated someone would be in contact. Eblyn González (which appears to be a contact referenced in various complaints) contacted us indicating that since their system did not register the email there is nothing they can do. After threatening legal action she sent an email the next day saying their legal team can draft a new contract with a reduced price.

We do not want a reduced price we want to go back to the original membership or have it all be cancelled. There are various complaints and word spreading about the unfortunate experience in these resorts and with local sales tactics. This should not be acceptable and World of Hyatt should be made aware of the local tactic employed to scam tourists.

Please assist.

This company is a scam. Soooooo many hidden fees n all lies. On February 21st we were fed a nice meal and plenty of alcohol. We were lied to and scammed into a 15k vacation package. All the hidden lies that were in my contract when I received it, were not any of the stuff I was told. I tri3d numerous times to call and cancel. Then a man name Carlos called me n told me it was 7k to cancel. That's another lie. I never defaulted any payments. I have the legal right to cancel. I never used any of the lies/benefits that I was told. I have already reported this to the Better Business Bureau. They are well aware of the scams from this company. I've reported my credit cards and no longer have those accounts. I want my full refund of $6114.00

Facetious and misleading.

I am speaking on behalf of my elderly folks. To keep this short these complaints are all so similar. My folks were vacationing at secrets Puerto los cabos in 2019/2020. With in 20 minutes of arriving they had sales people feeding them high end booze, getting them intoxicated and selling them on broken promises about this membership. They paid roughly 10k upfront and were making monthly payments after they returned home from their trip. Covid hit a short time after and they were not able to leave the country or travel for over 2 years. They do not owe UVC any money as they paid over 10k upfront. They were not told about all the hidden fees in the original sales pitch or that membership fees will increase yearly for the remainder of the membership. Since they have not been able to use the membership due to travel restrictions coupled with the lies and misleading information provided they no longer want to be members. They have been harassed with phone calls and emails and threats that if they do not continue paying for a membership they cant even use that they will be sent to collections and their credit ruined.

This is not how you do business as I am a business owner myself. We see no other means then to seek out legal council against UVC. Can anyone help with this.

My partner and I visited the Dreams resort in Curacao today (Mon 3 Apr 23) to receive a tour and hear about the UVC. Our guide, Dyon, was new but very sweet. The tour and breakfast were great, but the numbers didn't add up for us in his pitch, so we asked a lot of questions. He asked if we saw the value of the offer and we said honestly, no. He'd only shown us that you could receive a discount, but he wasn't disclosing how much the discount would cost. To us, the value can only be confirmed if the discount is greater than the cost, so we were missing half the equation. He asked if we'd prefer to leave since we didn't see the value. We said yes. Everything was civil until his manager, Christopher, came by and asked again (with a strong tone) if we saw the value. We said no. He said, "oh so you don't trust us?" He was more aggressive at this point. Then we said, "of course not. Who trusts salespeople?" Then Christopher (clearly angry by this point) said that we wasted their time (this is a completely different angle than the claimed 'no pressure' pitch at the beginning) and that all we had to do was sit and listen to the presentation (as if we had a job to do). Eventually he said, "well you can leave and never come back because you can be very rude with a smile on your face." We left happily because that's what we wanted to begin with. When we were waiting for our taxi, he came back to berate us again and told us we should never come back again. His conduct was extremely unprofessional. I can understand him losing it once, but to return and lose it again was very low. I wouldn't want this person working for my company. We actually might have been interested in the product if we were shown it's worth. But instead Christopher wasted our vacation time and ruined our day.

My wife and I signed up for the unlimited vacation club in January 2023 on our honeymoon under the following promises:

$500 off of 2 cruises (1 per year)

A 7 night all-inclusive stay at one of the Unlimited vacation club resorts

RCI stays at $299 x 7 days each

25% price match guaranteed reduction anytime a competitor's prices are lower than the unlimited vacation club prices.

My wife and I went to book a cruise and the cruise rewards of $500 for graded based on how much you were spending on the cruise, so the guaranteed $500 off now didn't apply, as we were only going to get $140 off of the cruise we found.

So we kept looking. We then found an Alaskan cruise through Holland America that was 7 nights and was $1,758 for the inside stateroom through Holland America's website on 04/02/2023. We called unlimited vacation club to tell them that the price on unlimited vacation club website was $2,598.00. The unlimited vacation club price even with the $500 reward was still $2,098.00. This is for the same cruise and same room. We talked to a representative from Unlimited Vacation club for over 55 minutes on the phone claiming we were likely getting a group discount or a member discount through Holland America. We are not Holland America members nor were we getting a group discount. The representative originally said they could not offer this price or the 25% discounted price. After bringing up that Exhibit B in our contract letter b. under "Price Match" outlining that

"Member must inform to the Members Services and Reservations Center of the Acceptable rate when making the reservation. Mediator is obligated to honor the 25% (twenty-five percent) discount on the acceptable rate. Members must provide a printed copy of electronic confirmation of the acceptable rate for validation by mediator. This benefit will be applicable on condition that the Acceptable Rate is in effect on the precise date on which Member wishes to make payment for the lodging services; and only if it is for the same room type and category, same Hotel, same dates and same number of children and adults; including taxes and extra charges."

The cruise we chose and per the conversation we had with the representative, it did match the criteria and we provided electronic confirmation that these were the prices offered. After bringing a lawyer into the conversation, the price was now available for $1,406.40 for the cruise, which was discounted from the price offered on Holland America but was not the reduced price of 25% off of the competitor's price, which would have been $1,318.50. With the $500 reward applied to the $1,318.50 would have been $818.50. The representative now said that they provide up to 25% off but as written in the contract it is 25% not UP TO 25%, so the arbitrary price we were offered, the representative could not explain.

Ok signed up for these programs and spent a lot to get in. Lifestyles is the biggest joke ever. They have 3 different points/currencies and limit how you can use each to fool you into thinking you have a ton of credits to use. Reality is you still pay approximately what it cost on other sites.

To make it worse they used the pandemic to let points expire while people couldn't travel or at least reduce the amount of time they had. Complete trash company with shady sales people

I visited Huatulco last year and got invited to a UVC sales pitch, after a while i found out that all was lies because (as they promised) tried to get a plane ticket and hotel which they mentioned it will be cheaper thru them (or a third party) but it wasn't, I let it past because I was in a hurry (like everyone else is, we don't have time for this and we trust people) then I tried to make reservations (we as a family we are 27 people) and figure i will have better price as I was told in the sale pitch presentation, I received few emails with prices.

one of my family members did a quote as well and that's when I heard the price that they gave her I just lost it, ALL ITS A LIE AND I NEED MY MONEY BACK, THIS IS FRAUD AND I CAN NOT GO WITH THIS ANYMORE

PLEASE REFUN D ME MY MONEY OR I WILL TAKE LEGAL MATTERS AND ALSO GET A COMPENSATION FOR THIS IF YUOU DONT GIVE ME MY MONEY BACK

I have made numerous attempts to use this membership this year and keep running into obstacles. They told me I need to send a letter saying why from 2019 to date I was unable to use this service. The number one issue was health and heart issues. I will attach documentation showing information on medical conditions if requested. I also would like to take into effect Covid and after Covid and numerous airline issues and not being able to feel secure an unaffected area. numerous airline issues and not being able to secure an unaffected area. We are asking to use the membership Which we paid for and have never used because of the timing from 2019 to now due to medical issues and Covid. We also had issue with auto immune disorders. Namely diabetes, arthritis, and PMR which are auto immune

Conditions which have to be extremely careful with there was no comfort of infection.

Yo compre una membrecia estando de vacaciones en Mexico, ellos me prometieron que mi informacion seria privada, yo vivo el los estados unidos; eh tenido la mala decision de hacer esta compra porque casi todos los dias me llaman estafadores y tienen toda la informacion de mi membrecia y mi personal informacion. Lo reporte con ellos y no hacen nada? casi todos los dias recivo llamadas de scammers ofreciendome comprar mi membrecia y mi pregunta siempre es, como ellos conciguieron toda esta informacion? porfavor no compren membrecia con esta compania, luego se van a arrepentir

I filed a complaint here back at the beginning of March regarding UVC. They responded and asked me to email them my info and they would help me. I did so and, to date, a month later I have had no response from UVC. I've emailed them 3 other times in between and they stated that someone has called me and left a voicemail but I have not called them back. As normal, it seems, this is another lie as I've received ZERO voicemails from them. I would definitely answer or call back because I want some resolution from the FORGERY that their employee(s) did and the lies that were told to us. DO NOT PURCHASE any membership from UVC! Until, they can be honest with their customers/members, they do not deserve any money from anyone. I'm also disappointed in Hyatt brand! Why would a well known and respected brand like Hyatt want to ever be involved with UVC? I will copy my original complaint below so that everyone can see what UVC does...

R

Rachelle Sullivan of US

Mar 02, 2023

5:59 am EST

Review updated: Mar 05, 2023

Resolved

Replied

Featured review

I’m November 2022, we stayed at Breathless Cancun Soul. We had previously joined UVC about a year before. To this point, we had had no issues. HOWEVER, during our stay at Breathless, we were asked about meeting to discuss our membership. We agreed and met with a representative. After being asked to upgrade, we didn’t feel like that was something we wanted to do. We were then met by Luis. Luis promised us we could upgrade and get even better room prices than originally. He, also, told us that we could choose a 2 for 1 hotel and make it a 1 for 1 hotel (forever). And, receive air flights from Southwest for deeply discounted prices. NONE OF WHICH EVER HAPPENED AFTER UPGRADING. Then we had declined the FlyBack Program. Completely denied it! Several months later, I get a charge on my credit card for $4173! I reported a fraud to my card and had to cancel all my cards, auto pay accounts, etc.! A day later receive an email saying the fee for the FlyBack program had been charged and welcome?! What?! We totally denied that! I called and asked to see the Flyback certificates that my husband SUPPOSEDLY signed. Received those and they are not even close to his signature! Someone from Breathless Cancun Soul had FORGED HIS NAME! After hours on the phone, email after email…they said they would cancel. I contacted Quality Assurance regarding this and was told by Julien that the “Board” would give me one VIP week to compensate! So, I pay you $1700 for a weeks stay to compensate for your employee forging my husbands name, spending hours and hours to try and get this resolved?! Julien stated that if I don’t sign the form by Friday, I won’t even be able to get that! I had spoken to Julien with the original complaint about being lied to about better room prices, air discounts and the 2 for 1 resort issue. The best he could do is give me 2 VIP weeks! I took that, thinking it was better than nothing! But, now someone actually forged my husbands name and you say the “board” will only approve a VIP week! That is beyond appalling, disheartening and plain criminal. Luis at Breathless should be out a job and UVC should treat their members much better than that! Horrible! I wish I hadn’t even walked into that place.

We recently visited DR where we participated in a UVC sales pitch. Nothing that was presented in the meeting is true. Since I returned home on 3/21 and began researching the program. Its a discount program and by all accounts its cheaper to go through Expedia. This high pressure sales pitch tells you everything you want to hear, and yes it sounds to good to be true. RED FLAG but we fell for it. Im surprised Hyatt is allowing their good name and reputation to be brought down by this company that is full of liars and scammers. I'm requesting a refund in full. We paid 100% up front. I will continue to post and contact Hyatt until this issue is resolved. Lesson learned here. When you are pressured to make a decision right then and there, there is a reason for it. They don't want you to leave and do any research. I will make it my mission in life to post and spread the word about this deceitful company. In addition to UVC I will also include all of its affiliates.