UPS

I live at 3265 67th Ave. SE, Mercer Island, WA 98040. I've never ever had an experience with a delivery driver like I just had. Your drivers are terrific...until today that is. This driver was so rude; I am appalled and very angry. The package was delivered at 5:35pm on Oct. 16, 2018. He pulled into our driveway to drop off a package. I was in the carport with my car door open. His radio was blaring. I asked him to pls turn down the radio, as I have a dog (who is sick) sleeping right next to where the truck was. He said "What?", I explained again, he then just dropped the package right behind my car and said "I'm outta here, " walked back to his truck and started to leave. I called after him that I am disabled and could not carry the package to the front door. He did not care; he did not bother to even listen to what I had to say.

What I want to happen: to have the driver talked to and for him to understand that is totally unacceptable behavior. I want a note in his file. I want for him to never deliver to our home again.

It is not ok for the driver's radio to be that loud. Playing the radio is a privilege, not a right to annoy and offend customers.

I have never complained about any driver from any delivery service. You can see that we get a LOT of packages delivered by UPS (also many packages from other companies).

Given my choice, would I choose UPS next time? Why would I?

Thank you for listening. Pls let me know what you will do about this.

I do not understand what you want in Category below.

Laura Ellen Muglia
[protected]@muglia.net

After 10 days still waiting for package delivery. Visit the warehouse today and I was told the package, that they receive, cannot be found. Every time, during the past 10 days that I phoned (4 time) I am told that the package is on its way and will arrive by 7pm. My conclusion they have NO idea about packages or the location or delivery days or times.

The customer service staff is unprofessional and disrespects customer, while at the warehouse, for 2 hours the service staff mocked customers during enquiry calls and definitely had no interest to provide any service.

What a disappointment from one of the so-called leading customer service companies in the world.

I had place an order for over night shipping early around 11:00am on 10/11/18. I paid for the over night shipping as well. Then the next day UPS give me an update that my address isn't correct and they can not locate it. Funny, how they had delivered at my address before and their drivers are always speeding on my street. I called them at 12:00 pm right after they gave me the update at 11:50am. The customer service rep said she will contact the store and have them come back out and deliver and she would call me back. Well I had to call them again and complain. It is terrible service that I have to run around and track my own shipping item to ensure I get it on time. A service that they are offering to give with an additional fee. Maybe it is time to use USPS again, at least they do deliver and don't give you an excuse that they can not find your address when your address will come up on google map. Customer service has really declined for companies. They are willing to take your money but can not deliver on their own obligation The sad part is, they person on the phone is making excuses, I do not need to hear the multiple excuses they come up with, just deliver as promised or don't offer that service. My issue is still unresolved.

We received a package, delivered last evening, which the driver there from the UPS vehicle onto our driveway, then left. Never did he get out of the vehicle. Thankfully, we were home and my husband had been outside and saw what happened so he was able to retrieve the package from the middle of our driveway before anyone could accidentally drive over it.

While the package was not a fragile item, we believe this method of delivery is simply bad practice, if nothing else.

The tracking number for this parcel was 1Z 6Y2 A82 [protected].

Thank you,
Janelle Thomas

I made a purchase that had to be shipped to Colorado from Texas. I made the arrangements in plenty of time to meet the driver there but UPS had to hire a contract carrier for the remaining delivery address. UPS had 2 weeks to set this delivery up but failed and missed the window I had arranged in order to be at the delivery address. Instead, it was delivered a week after I left and only a single driver arrived to unload a 600 lb package. I had to get in touch with my 71 year old neighbor to give him help to unload it. This is pathetic. Terrible service.

I've been letting UPS slide and have not been complaining but today broke the camels back. I payed for express shipping so I know exactly approx time my package would arrive.
Well today the driver did not ring my door bell. I thought I was lucky bc I heard the truck pull-up but by the time I got to the door they were pulling off. I literally chased him. I know he seen me but kept going.
Driver's GIVE PPL TIME TO GET TO THE DOOR! Another time irked my soul was when a driver claimed he came and my address was a business that was closed. How the *** Then the crazy part was I was outside doing yard work. They made the driver come back.
Another time was I was opening the door to leave and they was a driver leaving packages no knock or didn't ring the door bell. I know they have a lot of packages to deliver but y'all have to do better. You're already here just knock or ring door bell and give us time to come to the door. Come on UPS I know you're a billion dollar business but have some respect for your customers.
We are the reason you are. Maybe you need to hire more drivers so they won't be so swamped with packages.

Well it's official "I am done with UPS" if a company I'm ordering from can't use FedEx or USPS they will not get my order . For sometime people in my area have had a problem with we are told is ONE driver who likes to leave your stuff at end of driveway or at the mailbox . Stuff like a envelope with a $15000 check left sitting on the fence post, O-joy on that one . Have been told he's moved from California UPS or something and with union crap not much can be done EXCEPT COMPLAIN . Have heard the # excuses like tree limbs or to wet . I have drove a semi for 30 years and at times taken my truck home, if this guy can't get that little van around he doesn't need to be driving a moped . There is plenty of room on my driveway to get up and nothing to worry about scratching the van . It's sad one driver can cause all the other drivers to look bad, I have been there myself but if UPS will not do anything about it I am done . Granted I know my deliveries won't make or brake UPS but I am tired of the poor service . We can drive around in our area and tell that this driver is working that day cause we will see lots of packages sitting at end of driveways . I am sure 99% of the other drivers try and take pride in there work but we don't have this problem with FedEx or USSP . IF this is just one driver put him somewere else or send his sorry but back were he came from . [protected] Mike Self 26400 Cascara Road Blanchard Oklahoma 73010 about 5:00 PM Tracking #1Z878R9EYW50103188

a UPC person was scheduled to come by the house to bring a label and take the package with him. He showed up just a bit ago today, but instead of knocking on the door, he placed the label under a planter outside. Please see the video. Now I need to request another pickup. Not only is this inconvenient but also a waste off time and money for UPS. Please advise.

Customer service is completely scripted.
I missed an attempted delivery and didn't have time to pick up the package until a week later (they close stupidly early on Saturdays), so at the 7 day mark - thinking I still had that day to pick up the package, I checked the tracking to see which drop off centre it was in.
Today, two weeks now since I received my "Sorry we missed you" note, I am calling yet again to find out where it is.
The second to fourth phone calls all had the same script.
"I'm so sorry about this. I have submitted a corrected form and rest assured someone WILL call you by 7pm today. I promise."
I've heard this not once, or twice, but three times now. Followed by, "No, this time they will call. I've made sure of it"...ok... I say, why have I heard this everytime I've called to enquire and why has no one called me? "Well I promise they will call by 7pm tonight"...right.
Wanna bet $1000 they won't call me tonight by 7pm?
Why does every submission need to be corrected? Why can't I just go pick up my damn package, or why can't they tell UPS here to keep my package at a specific place?
I asked the lady on the phone how many more times I had to hear this, and told her if I have to call the next day I will be raising hell. It's my package, it belongs to ME. I am trying to make the delivery guys' jobs easier by picking the damn thing up myself BUT UPS IS A BUNCH OF [censored]S WHO WILL NOT GIVE ME MY EFFING PACKAGE.

At 1:15pm on Wed, Oct 3 at 12400 Vulcan Way, Richmond, one of your drivers parked their truck blocking access to the driveway at this location. He/she could have easily pulled into the driveway and out of the way. He/she could have parked in the bus zone a few feet west of the driveway. But to block a driveway to a business is just plain selfish with no regard to other people needing to access to that business. Even if the driver has a 'schedule' to keep, NO excuse to be selfish.

I will no longer use UPS stores voluntarily as I have had nothing but bad experiences with too many locations. These stores are operated by independent owners and often are neglected of proper up keep.
Case in point would be the lack of employees to help with customers. Another would be the run down computers that are there. Further still is the fact they make you pay $3.00 to self print a pre-paid label that will be sent by UPS.(FedEx prints these free of charge).And this one location had no internet and made me drive to a UPS in a Double Tree hotel lobby( which required parking validation ) in which the UPS in that lobby charged a surcharge even with a prepaid label.
Finally, the stores are simply run down and gross period. The only reason I would use UPS is if I were forced to because I was being shipped something without a choice and even still I might avoid buying products from companies that use UPS in the future. I simply hate UPS.

They scheduled delivery of a television on Friday the 28th. I waited and waited and finally checked the status and it had been changed to "Delayed". I was hoping it would be delivered maybe on Saturday yet still says "Delayed" so I phoned UPS. I am told the package was forgotten in New Jersey and still sits there. It is not even on its way here more than 24 hours later. I could have driven to New Jersey and picked it up in a couple hours yet I am told it is on a truck someplace and they don't have access to it. They are not even sure where it is and will reschedule delivery sometime Monday "hopefully". Dealing with an expensive television I have to be here to receive it so it doesn't get destroyed or stolen sitting outside. So far two of my days have been ruined waiting for this item.. My time is just as valuable as yours.. I find this unacceptable that a package that is just a few hours from my home is going to take several days to get here.. the postal service isn't this inept and incompetent.

I am not sure exactly where would be the most appropriate place to file my complaint. I googled and found this website. Hope I can get some help from here.

I send my laptop to be fixed by ASUS repair center in Ontario. ASUS have it fixed and sent back to me via UPS Canada.

However since ASUS didn't send to the correct address, I contacted UPS to keep my package at their pick up center: 22 Aero Dr NE. When I got there to pick it up, I was told by UPS my laptop has been picked up by someone else with the photo ID. UPS provide me with the signature as showing below and I can prove it's not my signature at all.

UPS won't allow me to file a claim with them and insist the shipper which is ASUS to file an investigation. When I contacted ASUS, they refuse to file the claim and their excuse is UPS has already delivered packaged.

Both parties were trying to get around of this issue and I feel hopeless and wasn't treated fairly by UPS and ASUS. My laptop got lost, nobody want to even take any responsibility. As a consumer, is there any policy in this country can make me feel being protected?

I have the picking up signature provided by UPS. If it's necessary I can provide with my photo ID signature to prove it's not my signature.

Both ASUS and UPS have the record of my conversation with them.

I am a retired Ohio State Trooper. On Monday September 24, 2018 at approximately 9am I witnessed one of your delivery trucks, small basic box truck, driving extremely fast.

I have been an expert in field of estimating speeds through my career, and in this particular incident the driver was definetly exceeding the 35mph zone sign.

Also, he cut in front of me to be the first one at a traffic light because he didn't want to be behind the car he was following. No turn signal used in making this abrupt lane change.

This is surprising to me because the standing joke at our facility was that we never had to waste our radar or laser on any UPS vehicle because they NEVER break any laws and are the best drivers.

Well not today. The plate number on truck was PJA8606. The upper left hand number on back of truck was 861573.

This person was definetly in a hurry and his driving reflected this.

Not safe or professional. Sad. To think UPS reputation driving a marked vehicle like a rolling billboard and giving it a bad image.

Thank you. I did not appreciate being cut off the way I was, especially by a so called professional driver.

M. Lemmon

This writer was exiting the apartment building (201 Ravine Avenue, Yonkers, NY) when the UPS delivery person was observed filing a delivery missed slip. This writer asked the delivery person if he wanted to enter the apartment building so as to knock on the persons apartment door. He replied no as he insisted that he did his job. He exited. I encouraged him to at least confirm that the person was at home before he left but he insisted that ringing the doorbell was all he needed to do. I advised that a complaint would be made. He asked if I wanted the supervisors number and then refused to give it to me as he told me to call the 800 number.

I wish I could give no star for their service. I have opted UPS for shipping three packages.
1. Lost and not found until today and I missed my very important files in that and they are refusing to give the claim amount.
2. They made me pay twice for shipping and now refuse to refund them back. The package was not delivered on scheduled time and they damaged the bag and everything.
3. My first UPS pick up for UPS is for submitting some insurance documents and the package was not delivered to the location till today(1 month) but the info says delivered.

I contacted UPS because a package was picked up but never scanned and now the package is missing. I tried to open an investigation but they refused saying i needed to provide a phone number for the recipient, which i had explained many times did not have a phone number listed anywhere, that the only way to contact them was through a "contact us" form on there app and no phone numbers were provided. I suggested they put my phone number, or UPS's phone number since it was there package but the supervisor refused to help me, refused to find a work around for the problem and would not open an investigation for a package that they lost.

Stopped a driver in my small town to get a package while I was at work. I knew that I probably wouldn't be home to sign for it. The driver, who I understand has a time deadline on some deliveries, sat there and started to argue that he doesn't have time. In the time we spent talking about it he could've picked my package. He was very rude and as he drove off he stared at me with a smirk on his face.

My package was left in the middle of my driveway, instead of my porch out of the hot sun, this was electronics from Dish, easily seen from a busy street . I'm not happy !

At the very least it should have been placed on my porch ( out of the elements) I'm not asking they place it in a special box or some keypad to give access to a storage, but really just leave it on the concrete driveway in the mid day heat, when I wouldn't get home for hours ? Ups has had enough bad publicity from them pitching packages ! But to just leave my valuables out in the elements! Ups you can do better!