UPS

I received 3 packages from UPS today that had a short delay in Louisville, KY but still made it by the promise date. However, another package came through Louisville KY and according to the tracking on their site, along with the other packages made it to Colorado City and Commerce City, CO but instead of going on to North Platte, NE, it was sent back to Louisville, KY. I spoke with one of their agents who claimed it never left Louisville because of the weather, yet my 3 other packages did. Something here does not make sense, and I am very disappointed that I cannot trust their site and agents for straight answers about where my package is and has been. From the tracking information on the site it appears my package was erroneously sent back to Louisville or was never actually on the vehicle it was supposed to be on. I'm very upset I didn't receive the package by the promise date but I'm more upset with the dishonesty of UPS, trying to use inclement weather to cover up an apparent mistake. Unfortunately, this is the third time so far this year that I have had an experience like this. I do a lot of business with UPS and this is affecting my trust of this company's ethical integrity.

A UPS truck was sitting at the end of my newly graveled driveway. No delivery was made. He was just parked there for 10 to 15 minutes. This is private property, not a public parking area. When the driver left, he also left a deep hole. It was deep enough that it went thru a few inches of gravel, down into the underlying mud and spun the mud out. I called the Campbellsville, KY UPS office and asked them to come out and repair the hole. My complaining to them got me this: Because I made a complaint they will no longer service my address. They gave me 3 choices to choose from: 1 Give them an alternate address where they will deliver my shipments. (The only address I have, where someone is always home, is 17 miles away.) 2 Choose to have any packages shipped to me, via Campellsville, KY office, marked returned to sender. 3 Pick up any deliveries at the Campellsville, KY office, 55 miles away. I told them if they were there to make a delivery I would have overlooked the problem, but because they had no business using my driveway for parking convenience, that it was their problem as the driver was an agent of the company.

I called ups yesterday to see about my package that was the 1st attempt of being delivered. The lady that answered the phone when I called was using profanity and yelling at me while cutting my sentences off and wouldn't allow me to continue talking. I had her on speaker phone, my 2 children and my sister heard the entire conversation. I asked her for her name, she saud michelle. But refused to give me her last name. I also then insisted to know who her boss, manager, or supervisor was at this time Yesterday. 03/11/15 around 4:30 pm. She said she was the supervisor. Then insisted that she did have a supervisor and boss after I told her I wanted the name if the person ahead of her then. She said nobody and said to call back Tomorrow . I ended the call at that point. I want something to be done about this lady, whom was so rude to me and my 3 and 4 year old child heard talking the way she was. The ups I called I belive was out of New York. She told me I could pick up my package in Horseheads N.Y.

DEAR SIR/MADAM:
I AM FILE A COMPLAINT TO UPS THAT I DIDN'T RECEIVED THE PACKAGE, FROM 2 DAYS. ON FEBRUARY 25, 2015, I FINALLY GET A NOTICES. THE INFO- NOTICE # [protected]. I WILL PUT IT ON ATTACH PROOF PHOTOS BELOW. I AM STILL WAITING FOR MY PACKAGE. I FILING A CLAIM OF $75.00 FOR STOLE PACKAGES AND DAMAGES. THEY WANT TO PICK UP THE PACKAGES DOWN STAIR IN THE LOBBY OF MY BUILDING. THEY'RE LAZY TO GO UP STAIR..

If they are behind they will say you were not home to receive your package. if you call with concerns they will belittle you and not explain why they didn't bother to leave a slip. This particular location already has a poor reputation, they just keep proving everyone right by refusing to apologize or refusing to explain why they skip house or dont leave slips behind as proof that they actually made an effort.

Called to have address changed as found out that UPS doesn't ship to PO Boees and $6 charged to make the change. Delivery gets delayed. Then online status says depot closed and delivery delayed so no further updates then I call and some woman with a heavy accent confirms address and house NOT apartment twice. Next day delivery scheduled - doesn't happen. Wife calls and now they say not until following Monday - a week after package comes into town- wtf? I call royally pissed and told the same. Bunch of idiots who probably have no high school education and can't find a job elsewhere. Escalated calls are a joke as they repay the same crap and don't care.

Firstly, they sent only one person to pick up the tv in the sender's house even after be noted the giant size and heavy weight of the tv.
Secondly, tv was packed by the sender in its original box. When we received the tv, all the foams for protection have been broken, there are scratches everywhere on the tv's screen even the tv has another protective screen. There are several hits on the backs of the tv.

Thirdly, the carton has been opened by ups during the shipment before being delivered to us. Because the tapes put by the sender have been removed, the stand / base of the tv is not in the box. Ups pretends that nothing happened and delivered to us a damaged tv anyway. (We have registered a video for all the damaged part.)

Forthly, every time when we called ups for the reclamation for this damaged tv, every customer service employee has a different story to tell us. At first, they said that they will send us someone to inspect the damaged tv in our house. Then we were told that they do not need to inspect the tv. After that, they sent a driver to our house to pick up the tv for inspection. The strange point is that ups sent a mail to shipper to decliner the responsibilities on this issue on dec 30, and they picked up the tv for inspection on dec 31st. What is real sense to pick up a damaged tv for inspection if they have already refused to pay that. We registered the scene when ups driver came to pick up the tv as they have nothing (No tracking number, no document) to give us for this pick - up.

We feel frustrated and angry against ups, how dare they push us like that way after destroying our tv? We want the justice to be done.

Dears
Good Afternoon
In this mail I would like to complain for you regarding UPS Bahrain management
I was working with Ups for the last six month from June 2014 to December 2014, before joining Ups I was a customs clearance in TNT, I was very happy when joined your company, but when joined there was a lot of problem in the operation team, coz of the management, and I have done my best to cover these problem, in my all carrier in jobs I never saw a bad management same as UPS, first thing I never saw an operation manager working 99% in the hub area and never set down in his office to check his mails or finding out solutions for the problems, second thing the country manager don't know anything about operation and what is going on, third he don't want to listen to our issues, and more and more
I have resign from the company on first of December all that coz of the bad management I saw it, and coz of bad scheduling for the staff,
1- how come I'm as a married man and have three child to be schedule for more than one month in night shift?
2- how come a big company same as UPS don't have enough staff to cover, specially we in clearance team (only tow), and when one of us sick or other reason can't come to duty the other will be in tent ion to work double shift.
3- from June the day I start working until my last day my clearance license was still on TNT name, how many time I inform my manager about this and he was saying this is not my job. and customs management inform me that i'm working against the rules and I should be stopped
4- all the staff there are upset coz of this management, and no need from me to say this you can your self to check it.
5- I have asked a lawyer about this and he told me that it was good from me to stop working coz when the company has offer me to work as clearance it's there job to change my licence and not to start any clearing job until I will be legal.
6- Ups in Bahrain don't have any labor to work, they are bringing a free visa labor from outside to work, and this point is against the rules here in Bahrain.
7- coz. of this bad management I left UPS, I like to work but if the management are not listening to our ideas and to our suggestion how need people to work in good and happy.
so sir please forgive me if I say anything wrong but I was feeling bad coz of such a big company and has a bad management.
Dear sir
I hope you will reply to me if possible, I'm writing this now coz of so many staff in ups need your support as per their request who are still there working, they need your help.

UPS is such a scamming company. It failed to deliver my merchandise on time, it blamed on customer for its own fault. I hired workers to be there at my home. It failed to show up at appointed time, so I ended up paying the worker for nothing. Then again it failed to deliver again on its second attempt. UPS hires bad workers; they didn’t even try to deliver the furniture because they came with the longest truck at night that they don’t know how to get in and out of my neighborhood. Its driver fears of damaging something but why didn’t they plan to come early before 6:00pm as they promised? That beats me. Finally they got someone else bold enough to deliver. The delivered merchandise went broke after they’re gone, and I opened up deep inside, I ended up had it repaired. Then in the end it sent me its $132 scamming bill in my cousin’s name that owns Ebay account that has nothing to do with the whole deal. I sent its scamming bill back and informed it that it billed the wrong person and it never listen. UPS kept sending me its annoying bill in my cousin’s name for months. Neither I nor my cousin had agreed to any redelivery charge. It was its stupid UPS workers that failed to deliver, and accused me of not being there at my home. I wish to sue this company. I also learned that these UPS workers are such coward and cheap people, contrary to their excessive service charges. They park at other people’s property (near their shipping facility in South Center) by hundred without paying for parking. I am going to talk to a judge to see what I can give to this scamming company.

I am just going to tell it like it is.
I shipped 6 boxes @ 177 lbs on Nov 19th from PHX to DFW. The shipment arrived in DFW on the 20th and the delivery was scheduled for the 21st. I was informed by my client they delivery had not been made at noon on 12/4.
I immediately tracked the shipment to discover it had been refused on 11/21.
"Dallas, TX, United States 11/20/2014 10:38 P.M. Shipment has arrived at a Service Center 292865 UPGF"
Dallas, TX, United States 11/21/2014 10:11 A.M. Out for Delivery 931138 UPGF
"Dallas, TX, United States 11/21/2014 2:18 P.M. The consignee did not want the order and refused this delivery"

But just after talking with my client and knowing they had been expecting the boxes and finding out they had received a UPS ground shipment already that day I was very confused about the refusal.
So I called...After being on hold, transferred numerous times put back on hold forever and after a short 45 minutes finally got to a nice lady at DFW, She apologized that this had happened, Said she would located the boxes and make sure they were on the very first truck for re-delivery on 12/5 and assured me she WOULD call me back since it had already been 10 DAYS since the boxes had been at DFW and no one had contacted the shipper, receiver, or even the third party listed on the paperwork to confirm refusal.
I also contacted my sales rep Aaron Scott who just 2 weeks prior called me to upgrade my account and try to win me back from all the previous wounds I had already received by being a UPS customer for more that 4 years now. So as I waited with bated breath for this lady to call me back and confirm the shipment would be reattempted in the morning I thought about how important this shipment was to my small company and how this would affect my client in a negative way and they would ultimately blame me for the mistake UPS Freight had made. Aaron called me back after I left a message and sent an email and said he was on his way out the door but would look into it first thing in the morning.
NO ONE CALLED ME BACK
I called at 7 am AZ time the next morning, at 8:15 I was finally connected to the DFW station again and spoke with a woman who reminded me of a female dog bus did check to see if the boxes were actually there. She confirmed so I asked if they had a record of who refused the packages she said no and that it would take several days to get that information. I asked if they normally contact the shipper or receiver if a shipment was refused and how long that normally takes, she said yes, usually that day. So how is it the shipment remained at DFW until 12/4, 9 DAYS and no attempt was made to contact anyone on the waybill she sounded like it was no big deal and it never happens. I then spoke to Mike Bernal who said he was a Supervisor at DFW. I asked him the same questions; his attitude was lacking and deffinately not customer service driven. He stated the longer I kept him on the phone the longer it would take for him to contact the dispatcher and get my shipment out for re-delivery... as I hung up I knew there was no way these incompetent group of [censored]s were going to prioritize my delivery.
I tried to call Aaron via phone no answer and then sent him an email. He responded by email and sent me this. "We originally attempted delivery on the November 21st, however, security at the airport turned our driver away saying that an air freight waybill was needed in order to let him on the property. While this document is required for air freight shipments, airport security was unaware it was simply a delivery. The issue has been corrected and it will be delivered prior to 2pm today. "
THEY ATTEMPTED IT TO THE WRONG ADDRESS.
The receiver is NEAR the airport but not in the airport, there is no airport security anyone would have to go through to get to the delivery address. To make it worse the receiver is also just a few blocks away from the UPS Freight service center. Less than a mile. :| (WTF)
I checked in with Aaron at 1:45 to see if had been delivered, nope.
4PM I called the DFW service center. After redialing 7-12 times and working the prompts until I got to someone human I spoke to three different people after being transferred three times over 25 minutes I got to Shaun Hall. Sorry Shaun you don't know me either, but there is a thing called customer service you should try to keep in mind when dealing with a CLIENT who shipment has been sitting on your dock for 10 days that was attempted to the wrong address and still hasn’t been delivered.. Personally I think the entire station should be retrained in customer service and problem solving.
So at 6:00 pm Aaaron called me back to tell me the driver has broken the scanner and Julie has been so busy today they are unable to confirm delivery.
Thanks UPS Freight for ruining my weekend. I will be looking forward to Monday shortly after I confirm my shipment actually delivered or not to CANCEL MY ACCOUNT.

At least I won’t be in need of anal this weekend. THANKS again UPS FREIGHT, next time at least kiss me first.

C Pfautz

I had a beautiful new Tassimo to give to my friend in Langley, BC.. She was unable to come out to Kelowna to get it and UPS was recommended as a safe way to ship it to her. Well, this was sure wrong.
When I did not hear anything for a couple of days, I traced the package and was told that my friend had refused to accept it.
I contacted her and she said she had not even heard from them. I told her that a surprise was going to be delivered to her.
Well, what a surprise she got. They delivered a broken box filled with old nuts and bolts to her instead of the Tassimo.
After sending several emails and trying to find out what happened, the UPS delivery truck was at my doorstep with a
package. It was the Tassimo, minus the outer packaging that I sent it in. He said it had been damaged an d when I brought it in and we looked at it, it was just in pieces. He said there was a claim put in on it.
I have so many emails from different reps from UPS saying they would look into it and let me know the status of the claim.
The package was sent on Oct. 21.
Then they kept telling me it was the owner of the UPS store in Kelowna that was responsible for taking care of the claim.
When first contacted this store, the girl that answered told me that they were not affiliated with
UPS and it was just a retail outlet.
After contacting UPS again by email, they again told me that I would have to get in touch with this store in Kelowna.
This time I talked to the owner, who informed me that he had nothing to do with this claim and it was the head office, etc. that would have to do something.
Well, you can see, this was just a circle going back and forth.
This has been a horrible experience. My beautiful Tassimo which was to have been a gift for my friend is now destroyed and they refuse to do anything about it.
The cost of the Tassimo was $85.00 and the shipping cost was $33.02.
I am so upset about this whole matter. I thought that UPS was a reputable company, but such is not the case. I just wish I had sent it by Canada Post instead.

I went to UPS Store in Hwy 7, Vaughan, Ontario on October 21, 2014 to get a 2way purchased shipped to US and return to Canada. The packaged was a very importanct court documents. UPS driver loss the package. UPS hired a driver that cannot read addresses and not understand what the UPS label destination and deliver the package somewhere else and not following the correct address of destination. The UPS hired an IDIOT. Very POOR Customer Service on both UPS Store and Customer Service when I called the 1-800 number. I am giving a run around on this case. These is a very important court documents that UPS loss. The so called driver delivered the package on the 14 of November at 2:44pm... Never got the package never seen any package at home. The driver was saying he went back twice to the place where he drops the package but I don't think he went. He just wasting gas. November 24, 2014 I still don't have the package. I will never do any more business with UPS. I will tell all my friends and family not to use UPS. UNRELIABLE, POOR CUSTOMER SERVICE

Had to return two vent free fireplaces and was forced to use the ups freight hub located in Federalsburg Maryland as this is who was used to ship the items to me. After two weeks (I was told the shipment would arrive a the destination in ONE DAY) I decided to call the receiving company. To my surprise I was told the items arrived totally destroyed and were refused, called ups in Fed. and got a very nasty and unprofessional lady (Kathy) who seemed like I was bothering her for calling. She basically said here is a number for the claim! Gee thanks nasty lady. Well its been over two months on a claim of 4800.00 +/- that they know they cannot get away with. Not to mention I had to REBUY the fireplaces for my client to have them in time for a business grand opening. So I'm out almost ten grand for now because of these incompetent people. I have ordered all my vendors to NOT ship via ups freight or I will find other vendors. They very quickly agreed!
DO NOT EVER SHIP VIA UPS FREIGHT

Use to love the guy that made deliveries for this company. For months now the new driver is lazy and a liar. Continues to say he's made attempts to deliver when all he did was drive by, if that much. We live up a 300 ft driveway we share with 2 other houses. He has often left shipped items by the road to be found at a later date. Refuses to drive up the driveway to attempt to leave packages. I have complained many, many times but to no avail. Apparently if he 'sees' a dog, the big brown truck offered him no protection. So he drives on. Doesn't leave a notice at the end of the lane most of the time. Had a substitute driver earlier that had no trouble. We have a big horse/tv combo bigger than his truck, so that can't be the problem.

1. I'm Carole Faraizl from Garland, TX & I was on a 12 day tour of Turkey & Greece [W/10/15-SN/10/26] & was at the Encore Hotel/Izmir on Tue/Oct/21, when I forgot my jacket in my room. 2. When I got back to TX, I emailed the Encore on Mon/10/27 to see if they had found my jacket - & they did. 3. There followed approx. 2 doz emails between me & the hotel trying to resolve the issue of how to pay the $270 UPS shipping fee for the return of my lost jacket. 4. The Hotel asked me for all my address & for my VISA card info, which I emailed to the Hotel. 5. Then UPS told the hotel they would NOT accept my VISA CARD info that I gave the hotel to give to UPS for me. 6. Then I was to WIRE the $270 that UPS told the hotel was the shipping charge to the hotel bank account & they would pay the fee from their bank account. 7. Then UPS told the hotel that I was to go to my nearest UPS store in Garland & pay all the money from there & the USA store would take care of everything from the USA! 8. Finally, today, I emailed the Hotel & told them to forget trying to ship my jacket to me & to just give it to someone in need of it that would appreciate it, & 9. I bought myself a new one online just like the former one, only they were sold out of the black replacement one I wanted, so now I had to buy a tan one! 10. The Hotel & I were BOTH disappointed in the unreliable "HELP"[?] we got from UPS in Izmir ! ! ! 11. The hotel & I tried everything we could think of to get my errant jacket shipped back to me, but to no avail! 12. & I worked for UPS back during the Carter Administration & I do NOT recall anything like this uncaring attitude happening while I worked there! 13. I'm out the $83 for the lost brand new black jacket that I bought especially for the tour & now I've also lost another $83 for the replacement jacket in a color I don't particularly want.

I have lived here 6 year. For the entire time, ups has been horrible. My packages are left in the driveway, a few times in water, or in the sun, ruined keep refrigerated medicine, they stand by the street yelling 'ups"
If they come into the screen room they hardly ever ring the bell, and i am disabled. I cannot lift and they just throw my packages on the ground, i need them to just slide it over the door step. Sometimes they throw the package, or leave it on the ground in the screenroom. The deliver last week was a package left at the sliding door, without knocking. I was home, and in fact was 5 feet from the sliding door. Which he could see through an saw i was home. I want my doorbell rung. . I want to have my package slid over my house over the doorstep, calling the ups local center is a nightmare, they are rude, nasty to me, and refuse to treat my delivery with respect. I am so sick of them. They do not care what you say, they do what they want. I was promised by the general manager that he would make sure they knock on my door and attempt to give the package to me. Said this is their policy not just for disabled elders that never was enforced. Today the deliver buy was standing on the driveway yelling ups ups. I heard yelling and opened my door and had to yell back to come in and stop acting like this is a farm. He then came into the screen room after i told him to come in and threw the bag with my medications on the steps in front of me. I cannot get it off the ground and he was so disrespectful and abused my package that i was really upset. I have had them on my outside cameras and showed the mistreatment of my packages to many of their managers. Nothing ever changes. They continue to be the monsters they they act like.

A UPS truck ran over and killed our family's beloved 10 year old yellow Labrador in our driveway on Friday, September 19, 2014. The driver pulled into our circular drive where our two labs are contained in our invisible fence. He delivered our package at the front door, got back in his truck, did not look for our dogs, but instead accelerated too fast, ran over our lab, then dragged her for 20 feet (we have many pictures of the 20 foot mark of her fur and the black screech of his tire). He left the scene and called a supervisor to come to our house. I drove in the driveway soon after it happened to find our beloved dog laying dead in our driveway. I, along with my 4 year old and 2 year old daughters, jumped out of the car and cried and stroked her head until the driver supervisor appeared about 30 minutes later. The driver did not try to contact us in the days after the accident. We have told many neighbors about what happened, and most have had terrible experiences with this driver and how fast he drives and how he throws packages from the sidewalk up on to their front porches. After speaking with the driver supervisor and asking to have this driver re-assigned to a different delivery area, she said her "hands are tied" and there is nothing she can do because this man is a Union driver. We not only are devastated about the loss of our family's pet, but now angry that UPS can not make necessary changes when it needs to happen. We have had a call into the Nashville Center Manager since Friday (5 days ago) and have yet to hear from anyone. We have every intent to pursue this issue, and to keep this horrible tragedy from happening to others (which sadly, I have read of numerous other cases where UPS has killed dogs in their own driveways). This has to stop.

I bought a roller ball pen, 1 x refill for the roller ball pen, 1 x travel watch storage case and 1 x liquid cleanser for wrist watches from www.JOMASHOP.com online. The merchant used UPS to deliver the purchased items. The cost to purchase was USD 233 with shipping was priced at USD 44. When I received a call from UPS, the delivery guy asked me to pay RM 396/= (equivalent to USD 125) as the duty, I was pissed off and requested him to get his supervisor to call me instead. No calls came so after two days I called UPS and was handed from one person to another and the last guy I spoke to promised that he will pass this case back to customs to review the duty charged as the items that were purchased do not attract duty in normal circumstances. The dutiable items are fountain pen and Indian ink, whereas this is a rollerball point pen. Anyway, to cut the chase, no calls came back as well and after a few days I called gain. Anyway, the duty remains the same as this UPS guys have got no balls to talk to Customs official and this is the attitude of "it's not our money anyway". Who cares about the customer? Why was not I consulted before the duty was paid by UPS? They have my contact details. Further queries are like talking to a brick wall. I will never ever use UPS again and I like to see the way they are going nowadays - DOWNHILL. I wish them all the best with their trip DOWNHILL and with an attitude as they have, they should be hunting for scraps soon.

The worst dealing with ups ever, package sent from USA to Canada, once here wasn't home for 1st del and seeing as the taxes were COD didn't leave it at my house, fair enough and understandable. So I called that night before 5 and asked if I can pay for the COD charges over the phone as I wasn't going to be home the next day. Not a problem was my response and paid the fees Notes where put in there system by the agent as it was Thursday afternoon and needed it for the weekend. The next day no delivery was left and said wasn't able to leave due to COD fees. Called and talked to the agents and told nothing they could do till Monday and he would out notes in the system again saying to leave it as COD was paid for. Asked to talk to manger several times with no luck. Worst company ever wouldn't use them for any reason anymore. Won't even buy from a company that uses them as it only creates a headache.