UPS review: snobbish customer service

It takes a lot for me to take time out of my busy schedule to write a complaint but I can't let this go. I've been out of town for over a month on winter break (I go to school at Cornell University) only to return to see that three delivery attempts on a signature-required package was made when I was gone. Now, after three unsuccessful delivery attempts, the package gets sent back to its sender, fair enough. Thankfully, UPS allowed me to have a 4th attempt made and I was clear to ask what time these deliveries are made (seeing as how I had class from 11 AM onwards and wouldn't be home to sign for the package if it came any later). I was told the latest the delivery would be made was 10:30. Wonderful, I thought. So, come 10:45, the package didn't arrive (turns out it came at 1:45, not anywhere close to the time I was told it would arrive), and obviously no one was home to sign for it. Telling me the package would arrive by 10:30 only to come 3 hours later defeated the entire purpose of me asking the question. That was their first mistake.

So, I kindly call their national customer service line to see if I could have the package delivered on a Friday, when I don't have classes and be home ALL DAY just to sign for a package, since their delivery time quotes are obviously not to be trusted. Customer service then calls my "local" (and by local it turns out to be 7.5 miles away from my home) UPS office, where the gentleman proceeds to chide me for having the gall to request a Friday delivery (because obviously UPS isn't in the area delivering any other packages on a Friday ) and then says with a sigh, "we've already tried delivering this 6 times". Besides the fact that technically he was off (they had only tried 4 times, the first 3 times I was on vacation and the 4th time it was their fault for delivering outside their quoted delivery window), his attitude was completely uncalled for.

There are certain customer service pet peeves and having a customer service representative "chide" me for completely reasonable requests is tops amongst them. Unbelievable.