The UPS Store review: lost package ( 1 comment)

UPS Store #3012 at 5543 Edmondson Pike, Nashville, TN 37211 has the worst customer service. While moving to Nashville a few months ago, we got a PO Box and they charged us $147 for six months. I was okay with that because they were to provide excellent service that I needed. However, I had been expecting two packages to come in. I was notified from both shipments that they were delivered to this store. I go to pick up the packages and there is only one there. I waited until the next week thinking it might just be an oversight, but I was wrong. Even though my package stated it had been delivered, the UPS Store did not log it in and therefore they are saying the package was NOT delivered at all. So, for two weeks I have waited for them to get back with me to tell me what they intend to do about it. I went by there again on Tuesday and was basically told to go away. So I wanted to talk to the owner (which by the way, UPS Store is not governed by UPS Corporation...they are individually owned). The owner, Dean called me yesterday and basically told me that if I had used UPS as the shipping agent, my package would be there. That they do not make mistakes. And after a heated argument on the phone, he had the nerve to tell me that obviously he wasn't going to be able to please me and that he didn't need my business. Seriously? So, I went to another location to open a box to have my mail forwarded and I was only charged $72 for six months. This store is a scam and though they say customer service is top priority...they are only telling you lies. Avoid this particular UPS Store at all costs. I am out the money for an item I purchased through Amazon.com and still do not have my package. Who am I to believe? The confirmation that the package was delivered? Or the UPS Store that says I cannot be pleased because they didn't lose it.