UPS review: service, overcharging customers

I have encountered several over charging problems with this location. If I was not a frequent customer, I may not have noticed this practice, but several times I was smart enough to push back and question the pricing and asked if I could see the screen for myself and behold, they were overcharging for incorrect weight and zip code on several packages, this was done by each person that worked there. Now I make sure that I ask to see the screen and have them to recalibrate the weigh table to ensure they are charging me for the correct package and weight.

Another time, I brought in a small child's chair for delivery and wanted to know if they had a box to fit it and they, of course, said yes, and proceeded to measure the chairs arms front sides, back, legs, and across and gave me a cheapest price of over $200 per zip code before even putting it in to a box. Of course they didn't get my business. So I went to another very near by UPS store and the first thing they did was put the chair into a box, measured the box, then weighed the box, got shipping info and gave me a price, a price ;including box) which was far less than half of what the Potomac (Falls Rd) store gave me. This is a common practice with The Falls Road location and I am just appalled at the fact that they are really doing this type of bamboozling on a everyday basis to so many customers. Outrageous!

This location needs some serious oversite and reprimand because they are giving UPS a very bad reputation. I intentionally inquired with a Florida UPS store to see how they would handle a package like this and they too said, a price is never given until the item is boxed/packaged, box is measured and weighed, shipping info is entered and then price ranges can be determined by the system, based on customers shipping options and price of box/package. I would love to hear the Corporate Office response ro this.