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US Bank review: Online banking

Jamie J Flinn-Waterman of US

Nov 08, 2023 4:06 am EST

Verified customer

Featured review

I opened an account with US bank. I then received a letter from the regulatory research dept. at US informing of a problem with my name/ssn combination. Enclosed was a substitute W-9 form advising if US bank did not receive the requested info from me within 30 days they would begin deducting 24% backup withholding from my survivor pension. I did not comply. They sent products with an alias name on them. Credit view status unidentifiable. Especially made debit card deductions of 10$ per ATM transaction, miss printed checks could not use the product due to alias. Posting credit card payments late. Leaving payment in account after supposed withdrawal to hold for merchant then suddenly deducting payment days later from posting available balance. Dual checking account to incur double negative account status for the purpose of negative credit reporting. Refusal to except bill pay check to cure negative balance. Check never cashed payment stopped. Rude CSR service on scheduled appointment to discuss issues with debit cards, checks and over all online banking service. Kicked off site in the middle of transactions.

The bank has caused me extreme stress and is planning on causing more to report and stress credit worthiness. Constant credit checks and false reporting with credit file security freezes and fraud alerts in place for over 6 months.

Claimed loss: Loss of eligibility and consideration for housing assistance and credit application denials. Loss of sense of security that money deposited into pension account is being monitored and hacked for the purpose of financial stress.

Desired outcome: I want to file a complaint/claim against US bank for vicious financial abuse for the purpose of negative reporting/credit report stress and damage using dual account.

US Bank - I will never lease a car from u.s. bank again 110

US Bank - closing of the checking account 32

Resolved

US Bank - vehicle lease-end charges 6

US Bank - unlawful holding of funds ($3000) 5

Resolved

US Bank - od fees/old balance 3

Resolved

US Bank - unethical behaviour

US Bank - wrong overdrafts and unknown accounts 1

Resolved

US Bank - missing money/bad customer service

US Bank - creative questional overdraft charges 5

Resolved

US Bank - impolite customer reps/harassing calls 4

Resolved

View all US Bank reviews and complaints

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US Bank contacts

US Bank phone numbers

+1 (513) 632-4141
+1 (513) 632-4141

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Cincinnati Metro

+1 (303) 585-8585
+1 (303) 585-8585

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100%
Confidence score

Denver Metro

+1 (414) 765-4636
+1 (414) 765-4636

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Milwaukee Metro

+1 (314) 425-2000
+1 (314) 425-2000

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St. Louis Metro

+1 (503) 401-9991
+1 (503) 401-9991

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International Collect Calls

+1 (800) 365-7772
+1 (800) 365-7772

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Home Mortrage

+1 (800) 242-1200
+1 (800) 242-1200

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Existing Student Loans

+1 (800) 285-8585
+1 (800) 285-8585

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Lost & Stolen

+1 (612) 659-2000
+1 (612) 659-2000

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+1 (800) 872-2657
+1 (800) 872-2657

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14%
Confidence score

24-hour banking

+1 (844) 266-5789
+1 (844) 266-5789

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+1 (800) 872-2657
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24-hour banking

+1 (800) 872-2657
+1 (800) 872-2657

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Customer Support

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