Quest Diagnostics

I got here at 11:30 am they said to register at 11:50 so they can start taking urin tests at 12:00 There is only one person taking these tests she did not get here until 12:10 it is now 12:46 pm and the screen has been saying I'll be taking my drug test in 5 minutes for fourtie minutes now and I still have not been called this place is very dis organized to say the least this day started out with your automated phone device saying I could do this on Coyle ave then I was sent here to wait an hour what is going on do you know because these people don't ?