Discount Tire

When I bought the tire with all the warranties that cover it, the staff sold it to me with a smile and thank you appreciations, but when i took the tire back to have it repair/replace, they act like they do not want to be border. When i walk up to the desk to tell them what i want, they told me to go and seat down someone will call you, thirty minutes after, they call me to the counter and told me is going to take 5 hours to have it replace with a mean look and no customer concerns at all. I have been going to discount tire for a long time, i think the company should periodically have in services with the staff regarding customer relations.