Ford

Our 2014 Ford Escape was dropped off at 8:30 am on a Friday morning July 5, 2019 and not looked at until 1:30 when we received a phone call from the dealership only after calling them twice to see if the car was ready. They told us what would need to be done to the car at that point. The actual labor did not begin until 5:00 and they were finished in less than hour. Labor charge was 256 dollars. If the hourly rate was$128 then why would we be charged $256 for about 1 hour of work? The Escape is just 5 years old and has had several expensive issues. We have felt cheated from the purchase of this vehicle and all through ownership. Difficult to trust Ford. At this point we will not consider purchasing another Ford in the future.