The Salvation Army USA

I patroam a frequent visitor of this store and each time they have allowed this n by the name of Michael Carl to intimidate, use profanity and talk loud and be disrespectful to other patrons. I have experience this as well on four different occasions. I had asked to speak with the manager on 9/18/2019 and was informed that she was not at work. I was only informed that her first name was Elizabeth. I talked to the assistant manager, Mary(do not know her last name), and she stated to me that "she could not hold his hand." I informed her that I wanted to have a pleasant shopping experience and this type of behavior causes a frown on the organization. My hopes is that something can be done about this patrons behavior.