Ford

Dear Ford,

I purchased a 2017 Ford F-150 platinum about 2 months ago, and took it in to my local Ford dealership for a check engine issue i was having. After examination they determined that i had an issue with my transmission and a part needed to be ordered. I told them to go ahead with the process and order the faulty part so my vehicle could be repaired. It has been over a MONTH now and they have yet to receive the parts, let alone start working on the vehicle. I would either request that my vehicle be immediately fixed/returned, or Ford should let me trade in my vehicle that is having issues for a truck equivalent to the value of mine. This type of service is unacceptable.