Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Banks USAA Complaints #482-501
USAA

USAA review: auto insurance/money management.

M
Author of the review
5:00 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Ok, this is what happened. I been banking with USAA for almost 3 years. Last november I just bought a car and chose USAA as my auto insurance. The insurance lasted 6 months. It expired May 5th, 2011. On May 7th I went with State Farm insurance. May 13th I realized USAA insurance had auto-renewal, but I already joined State Farm. USAA insurance took out $370. I called USAA and told them it was a mistake. I had USAA canceled and they set it up to where I get the $370 back in my checking account at USAA. I made this call Sat. May 14th. They started the process on Monday and they said it be 3-5 days. Well that left me we little money to manage with. I checked Wed, nothing. Thursday, nothing. Friday, still nothing. It's been 5 days already and still nothing. I'm living off of $2. I called them today and told them about it. So they reprocess it and said I won't see it till Mon or Tues. WTF?! I been waiting for that money like they said. Took 3-5 days nothing. Now I got to to wait another 3 days to get my money? USAA was very unorganized with this and I trusted them until this day now I'm not sure if I can trust them.

More
Send message
Copy link
Report
0 comments
Add a comment

More USAA reviews & complaints

USAA - horrible mortgage servicing 61
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
USAA - cam and cheating! 47
USAA - cam and rip off! 23
USAA - usaa's unfair business practices! 33
USAA - possible fraud? 9
USAA - Auto rental charges
USAA - service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
USAA - banking
USAA - car insurance
USAA - NSF fees due to crime - bank elsewhere
View all USAA reviews and complaints

  1. USAA Contacts

  2. USAA phone numbers
    +1 (800) 531-8722
    Click up if you have successfully reached USAA by calling +1 (800) 531-8722 phone number 6 6 users reported that they have successfully reached USAA by calling +1 (800) 531-8722 phone number Click down if you have unsuccessfully reached USAA by calling +1 (800) 531-8722 phone number 21 21 users reported that they have UNsuccessfully reached USAA by calling +1 (800) 531-8722 phone number
    Customer Service
    +1 (210) 531-8722
    Click up if you have successfully reached USAA by calling +1 (210) 531-8722 phone number 3 3 users reported that they have successfully reached USAA by calling +1 (210) 531-8722 phone number Click down if you have unsuccessfully reached USAA by calling +1 (210) 531-8722 phone number 23 23 users reported that they have UNsuccessfully reached USAA by calling +1 (210) 531-8722 phone number
    Customer Service
    +1 (800) 472-8722
    Click up if you have successfully reached USAA by calling +1 (800) 472-8722 phone number 0 0 users reported that they have successfully reached USAA by calling +1 (800) 472-8722 phone number Click down if you have unsuccessfully reached USAA by calling +1 (800) 472-8722 phone number 0 0 users reported that they have UNsuccessfully reached USAA by calling +1 (800) 472-8722 phone number
    Individual Retirement Accounts
    +1 (877) 899-6325
    Click up if you have successfully reached USAA by calling +1 (877) 899-6325 phone number 0 0 users reported that they have successfully reached USAA by calling +1 (877) 899-6325 phone number Click down if you have unsuccessfully reached USAA by calling +1 (877) 899-6325 phone number 0 0 users reported that they have UNsuccessfully reached USAA by calling +1 (877) 899-6325 phone number
    Trust Services
    +1 (800) 258-4060
    Click up if you have successfully reached USAA by calling +1 (800) 258-4060 phone number 0 0 users reported that they have successfully reached USAA by calling +1 (800) 258-4060 phone number Click down if you have unsuccessfully reached USAA by calling +1 (800) 258-4060 phone number 0 0 users reported that they have UNsuccessfully reached USAA by calling +1 (800) 258-4060 phone number
    Real Estate Rewards Network Assistance
    +1 (800) 531-8555
    Click up if you have successfully reached USAA by calling +1 (800) 531-8555 phone number 0 0 users reported that they have successfully reached USAA by calling +1 (800) 531-8555 phone number Click down if you have unsuccessfully reached USAA by calling +1 (800) 531-8555 phone number 0 0 users reported that they have UNsuccessfully reached USAA by calling +1 (800) 531-8555 phone number
    Roadside Assistance
    +1 (888) 452-7754
    Click up if you have successfully reached USAA by calling +1 (888) 452-7754 phone number 0 0 users reported that they have successfully reached USAA by calling +1 (888) 452-7754 phone number Click down if you have unsuccessfully reached USAA by calling +1 (888) 452-7754 phone number 0 0 users reported that they have UNsuccessfully reached USAA by calling +1 (888) 452-7754 phone number
    Auto Glass Repair & Replacement
    +1 (877) 314-2255
    Click up if you have successfully reached USAA by calling +1 (877) 314-2255 phone number 0 0 users reported that they have successfully reached USAA by calling +1 (877) 314-2255 phone number Click down if you have unsuccessfully reached USAA by calling +1 (877) 314-2255 phone number 0 0 users reported that they have UNsuccessfully reached USAA by calling +1 (877) 314-2255 phone number
    Financial Planning
    +1 (800) 292-8294
    Click up if you have successfully reached USAA by calling +1 (800) 292-8294 phone number 0 0 users reported that they have successfully reached USAA by calling +1 (800) 292-8294 phone number Click down if you have unsuccessfully reached USAA by calling +1 (800) 292-8294 phone number 0 0 users reported that they have UNsuccessfully reached USAA by calling +1 (800) 292-8294 phone number
    Survivor Relations Team
    +1 (210) 456-6310
    Click up if you have successfully reached USAA by calling +1 (210) 456-6310 phone number 0 0 users reported that they have successfully reached USAA by calling +1 (210) 456-6310 phone number Click down if you have unsuccessfully reached USAA by calling +1 (210) 456-6310 phone number 0 0 users reported that they have UNsuccessfully reached USAA by calling +1 (210) 456-6310 phone number
    Accessibility
    +1 (210) 282-1888
    Click up if you have successfully reached USAA by calling +1 (210) 282-1888 phone number 0 0 users reported that they have successfully reached USAA by calling +1 (210) 282-1888 phone number Click down if you have unsuccessfully reached USAA by calling +1 (210) 282-1888 phone number 0 0 users reported that they have UNsuccessfully reached USAA by calling +1 (210) 282-1888 phone number
    210-531-USAA
    Click up if you have successfully reached USAA by calling 210-531-USAA phone number 0 0 users reported that they have successfully reached USAA by calling 210-531-USAA phone number Click down if you have unsuccessfully reached USAA by calling 210-531-USAA phone number 0 0 users reported that they have UNsuccessfully reached USAA by calling 210-531-USAA phone number
    800-531-USAA
    Click up if you have successfully reached USAA by calling 800-531-USAA phone number 0 0 users reported that they have successfully reached USAA by calling 800-531-USAA phone number Click down if you have unsuccessfully reached USAA by calling 800-531-USAA phone number 0 0 users reported that they have UNsuccessfully reached USAA by calling 800-531-USAA phone number
    More phone numbers
  3. USAA emails
  4. USAA address
    9800 Fredericksburg Road, San Antonio, Texas, 78288, United States
  5. USAA social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 20, 2026
  7. View all USAA contacts
USAA Category
USAA is ranked 13 among 353 companies in the Banks category
#11 DBS Bank DBS Bank #12 SoftBank Group SoftBank Group #13 USAA USAA #14 GE Money Bank GE Money Bank #15 Wise Payments Wise Payments

Most discussed USAA complaints

Auto insurance
1
(opinions to this review)
 Auto claims
1
(opinions to this review)
USAA Alternatives
Truist Bank (formerly BB&T Bank) 983 reviews Santander Bank 13 reviews Huntington Bank 250 reviews WestPac Banking 14 reviews ATB Financial (Corporate Office) 6 reviews