Virtual Reward Center review: Refund from Amazon is not credited back to my card

I get these all the time. Most of the time, they are okay. I do a lot of studies that pay you through one of these crappy virtual reward nonsense.
DO NOT USE THIS CARD IF THERE IS ANY CHANCE OF YOU NEEDING A REFUND! I cannot express this enough! I had to cancel an Amazon order because it didn’t get delivered. It’s been three weeks. I’ve sent three emails all with the same response from them about “how to check my balance.” Nonsense! There is no phone number either, so if you get hemmed up, you are SOL. My refund was for $25.00 and some change. The most recent email I sent has not been answered. As of today, it’s been ten days since I sent my strongly worded email to them ridiculing them about their cookie cutter responses. They obviously do not read the emails and have auto-reply selected. This company should not be allowed to do this. I’m now out $50 because I had to reorder my dog food.