Vons review: Racial profiling ( 1 comment)

On the evening of 11/16/20, while attempting to check out @ the self-check machine from Vons Store #2355, I was subjected to racial profiling.

All lines to the registers were fairly long, self-check being the shortest so I opted to use that. While waiting to checkout, I observed the attendant whose name I'm told was Paul, kept looking over to me. When my turn to checkout was up, Paul proceeded to stand directly next to the machine I was using and watch me specifically, only leaving my side when a different self-check machine was malfunctioning. Throughout my transaction, Paul proceeded to interrupt me to check item-by-item all off the things that I scanned, at one point reaching into the bagged grocery items in my cart to ensure it was paid for! At that point I was completely fed-up and demanded a Manager. After waiting for some time, security showed up instead of the Manager; the attendant Paul took the security to the side and began whispering, afterwards security came over to me questioning my bagged groceries. Finally another male showed up whose badge read Bill who stated he was the Supervisor. I recounted the issue of the attendant profiling me, interrupting my transaction and reaching into my cart to check all of my bagged groceries - the Supervisor defended the attendants actions claiming it was simply apart of his normal duties. Funnily enough however, none of the other customers had their bags checked item-by-item to ensure everything was paid for. None of the other customers had an attendant staffed directly at their register throughout their transactions or had security question them. The Supervisor was not cooperative in giving the Store information or Manager name, luckily the Store Manager is printed at the top of each receipt - they can be expecting an investigation against discriminatory profiling practices.