Walgreens review: nelly in pharmacy

Oct 25 @ 2:32pm. I called to inquire if this store carried a product. I was sent to pharmacy first. Told I had the wrong dept. Sent somewhere else, put on hold, sent to another, put on hold. Sent to pharmacy and spoke to Nelly. She said she had other customers, that she was busy. I told her what had happened and she then HUNG UP on me. Is this WALGREENs policy on how to treat customers? Your store is convenient to my home but this is the worst rude behavior. If this was done to you what resolution would you want?