Walgreens review: Pharmacy 164rth

I spoke with the pharmacy today, Saturday the 23rd, regarding my Dexcom G7 sensors. There has been an ongoing issue with getting these sensors approved, despite Medicare having participated in a three-way phone call with the pharmacy the previous day, Friday the 22nd.

While trying to understand why the approval process was taking so long, I received a call from a pharmacy staff member (possibly a technician or manager). During that call, I was told that they had never spoken with Medicare on a three-way call. When I explained that this had in fact occurred, I was essentially accused of being dishonest and was not given the opportunity to continue speaking or clarify the situation.

I found this interaction to be extremely unprofessional, rude, and dismissive. I was then told that my prescription could be transferred to another pharmacy.

This experience raises serious concerns about the level of customer service being provided. I would like to know whether this kind of behavior is typical, or if this is an isolated issue at this location. Based on this interaction and the reviews I have since read, I am very disappointed. Had I known about this beforehand, I would have chosen a different pharmacy entirely.

Even the Medicare representative involved expressed frustration with how the situation was handled.

I would appreciate this matter being reviewed and addressed appropriately.

Sincerely,
[Your Name] Evan Jensen