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Walgreens review: Unprofessional pharmacist

L
Author of the review
12:56 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

This complaint is regarding the pharmacist Rachel @ 7305 springhill Dr, springhill fl 34606. I've never had a worst experience with a pharmacist. The pharmacist here dictates her personal opinion about the medications you are on and refuses to fill them if she doesn't agree. My medication has been prescribed to me exactly the same for 6 years and I'm not on any heavy narcotics. They do not follow state policies here nor care if the meds were prescribed by a doctor deeming it appropriate. She's prejudice and rude and treated my husband like a junkie over sleep medication getting into a huge fight in the store refusing to fill his meds 1 day early so he would not run out and then filling it 1 to 2 days late after telling him to pick it up beforehand and continued this every refill. I know the state law for a pharmacy filling a perscription 1 to 3 days early is what's alotted and recommended to fill your meds at least a day early as to avoid running out. There are so many people leaving this pharmacy to cvs that cvs is overloaded with new patients and having to be selective on who they take because of supply demands. I've had 4 back surgeries and suffer from insomnia and anxiety and I take nothing heavy and never request my meds early. I requested my meds on day 40 of 30 day supply and she called me to tell me she no longer believes I should take this medication and refuses to fill it as if she's my doctor even though she's been filling it for months and I've been on this combo for 6 years. She's abusing her power and should be fired. If you take a minute to look at the pharmacy complains on Google there are many similar complaints about this pharmacist. I do understand it's not illegal for a pharmacist to refuse to fill meds but she's unreasonable and unprofessional. Nearly every time I come in I watch her telling different people she's refusing to fill their meds, raising her voice, giving dirty looks and simply walking away rolling her eyes and ignoring the person. I see this with elderly people mostly not junkies asking for oxy. She's simply unprofessional, over opinionated and extremely selective on who she decides to serve. Someone needs to take away the power she's given and abusing, bullying people on their medications prescribed by professionals. She's not my doctor and I'm not okay with her calling me and telling me I need to change my medications because of her personal opinion and saying "well I'm not filling your meds go somewhere else" I'm now switching to cvs who never behaves this way and follows state regulations. This looks real bad on the company name. Thought I should tell someone and I'll be posting this wherever I can to warn others.

Desired outcome: Disciplinary action or removed from her post.

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    Jun 15, 2026
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