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CB Energy and Power Washington Gas / WGL Holdings Complaints #42-61
Washington Gas / WGL Holdings

Washington Gas / WGL Holdings review: awful customer service ( 2 comments)

C
Author of the review
11:55 pm UTC
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The complaint has been investigated and resolved to the customer’s satisfaction.

Washington Gas should not be allowed to continue its monopoly of the business. Its customer service is simply appalling. I spoke with three reps today and none of them was a native speaker of English (does WG use a call center overseas?) and were poorly trained, and made claims that were clearly false. For instance, one named "Kevin" (which I am sure is not his real name) insisted that in order to set up an account, I would have to go to the WG office and present 2 IDs plus the deed for my house. I had never heard anything so ludicrous, but he insisted that it was required of all customers. I asked to speak to a supervisor but was told they were all busy. Basically, WG makes it impossible for anyone to even make a complaint. How can companies like this exist and stay in business? It is time to end the monopoly of utility companies such as WG.

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M
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Mgr123
US
5 comments
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Mar 22, 2011 11:29 pm UTC

Their customer service is awful and is done overseas - in India I believe. They do tell you different things and blatently lie to you and leave you on hold for long periods of time - I have waited 40+ min to talk to someone. If I could switch to another company I would in a heartbeat.

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Don Butler
Huntington, US
1 comments
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May 15, 2012 4:11 am UTC

I agree. Since Washington Gas closed its office in Winchester, Va., we now have to deal with their call center. It is the call center from hell. It makes "Peggy" in the TV ads look fabulous. AS a real estate company dealing with many service providers, Washington Gas is by far where we waste the most time. The people in the call center speak very poor english, don't understand their own product. They seem only to read from a script and can not problem solve. I would change all of our accounts to electric in a heartbeat. The BOD of Washington Gas should be embarrassed, or maybe they just don't care. Don Butler, Winchester, Va.

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  1. Washington Gas / WGL Holdings Contacts

  2. Washington Gas / WGL Holdings phone numbers
    +1 (888) 862-4422
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    Automated Self-Service Line
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    Customer Service and Billing
    +1 (800) 752-7520
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    Gas Emergency Line
    +1 (703) 750-4570
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    Gas Theft Hotline
    +1 (800) 428-5364
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    Washington Gas Damage Prevention Hotline
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  3. Washington Gas / WGL Holdings emails
  4. Washington Gas / WGL Holdings address
    6801 Industrial Road, Springfield, Virginia, 22151, United States
  5. Washington Gas / WGL Holdings social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 30, 2026
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Washington Gas / WGL Holdings Category
Washington Gas / WGL Holdings is ranked 31 among 72 companies in the Energy and Power category
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