In March of 2010 I co-signed a loan for furniture. One year as cash. The primary that I co-signed for didn't pay a penny, so consequently the interest was big. At the end of the year WFFNB added $416.49 in interest, which I understand but the late fees when I was paying payments twice a month $150.00 on the first and $150.00 on the 13 (my social security check) trying to catch up. It is obvious I wanted to work with them to pay this loan but they wouldn't work with me. Jan 1, 2011 I paid $150.00 and then Jan 13, 2011 I paid another $150.00. When I received my Dec. 11, 2010 to Jan 11, 2011 none of my payments were on the bill but they added another late fee. The balance on Mar 2010 was $3669.21 and the end balance on Jan 1, 2011 was $3354.38 after I had paid $1379.04 to WFFNB. That is $1064.21 interest from 9/1/10 to 1/1/11. Is this why WE bailed out the banks so they can CHEAT people? This is total corruption and there is nothing we can do about it. I will go to jail before I pay this interest to a CEO making millions of a senior citizen on social security.
The complaint has been investigated and resolved to the customer’s satisfaction.
My mother paid her bill with the first statement received in full. They sent her a billing statement in the next cycle telling her she was late (she was not - my sister handles the bills) so they charged her a late fee as well as interest. We have been trying to contact someone to speak about the matter and they have not spoken to any of us (my mother gave them the okay to speak to my sister & me- but once they get us on the phone they hang up or refuse to discuss the matter directly with us) they just like to call her anf harrass her and keep sending late fees and interest charges. They are a horrible company.