It has been more difficult and stressful than the COVID-19 pandemic trying to obtain a mortgage modification from Wells Fargo Bank. I have obtained employment and have the income to pay my mortgage but Wells Fargo is refusing to give me a mortgage modification. I was provided a mortgage forbearance, under the Federal COVID-19 Care Act. However, Wells Fargo only want to provide me with the option to sell my home, in a short sale, after my forbearance has ended. I want Wells Fargo Bank to live up to its motto: "Creating solutions for stronger communities," by providing me and my family with a mortgage modification so that we can continue to keep our home and help our community get stronger.
Desired outcome: Mortgage Modification