Westgate Resorts review: Ethical issues

As a new Timeshare owner I was invited to schedule an in person orientation with Westgate. In November I successfully schedule January 12 , 2023 . The welcome department called me on January 10 the day before my flight to inform me that my orientation date was changed to the 14th. I stated I cannot make it for the 14th because I has already scheduled my departure flight for 6:20am on the 14th January 2023. which was a non-transferable/nonrefundable flight. Agent stated she will look into booking January 13th, 2023 and will get back to me. Later that same day she called back and stated 8:30am on the 13th was successfully scheduled. I arrived at the downhill reception around 7PM and explained to the desk clark why I was here. She said she can only see that I was scheduled for the 14th at 8:30am not the 13th. Thinking it was an oversight I brushed toff. I wasted the entire day on January 12th, 2023 at the venue and eagerly arrived at the welcome center on the 13th at 8:30am only to be told the center was closed that day. I was aghast. I emailed customer service supervisor email a supervisor who said the policy of Westgate welcome center is ton cancel at any time and that an email containing this information was sent with my confirmation. Only received a confirmation for the 12th not the 13th nor 14th. I still have the email without such disclaimer in it.