My US Visa that I'm having for 10 years and flew hundreds of flights from Canada to the US in the past could not been recognized by Westjet's check in system.
I was told the system requests an expiry date but it does not have the field for providing it. Still the message in their system was popping up.
I had a priority flight and had to wait 2 hours for something "override" the glitch in the system by using a mirrored system. The corporate department had to check with US customs if they changed something. Answer: no.
No guidance why this happened and very unfriendly staff of Westjet. So I don't know if I will encounter the problem in the future again.
They just did not care. I had to run to the gate to catch the flight.
Desired outcome: Knowing why the Westjet system at Calgary Airport would not accept/recognize my Visa.Apologize for the long wait time on the most expensive ticket and for the very unfriendly customer service of the supervisor (Paula).