CB Airlines and Air Travel WestJet Airlines Complaints #122-141

WestJet Airlines review: Check in technical glitch with Visa recognition

Rainer Preuss of Duluth, US

Mar 06, 2023 6:29 pm UTC

Verified customer

My US Visa that I'm having for 10 years and flew hundreds of flights from Canada to the US in the past could not been recognized by Westjet's check in system.

I was told the system requests an expiry date but it does not have the field for providing it. Still the message in their system was popping up.

I had a priority flight and had to wait 2 hours for something "override" the glitch in the system by using a mirrored system. The corporate department had to check with US customs if they changed something. Answer: no.

No guidance why this happened and very unfriendly staff of Westjet. So I don't know if I will encounter the problem in the future again.

They just did not care. I had to run to the gate to catch the flight.

Desired outcome: Knowing why the Westjet system at Calgary Airport would not accept/recognize my Visa.Apologize for the long wait time on the most expensive ticket and for the very unfriendly customer service of the supervisor (Paula).

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21 Aerial Place North East, Calgary, Alberta, T2E8X7, Canada

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