WestJet Airlines review: Delay resulting in missed connection

On 14. Dec.23, our Westjet Flight WS2644 was over an hour late leaving Liberia, Costa Rica. No reason was given while we were waiting, other than to expect turbulence. While we were on board and waiting, an already boarded passenger was made to leave. Also, one of the flight attendants was overheard saying "I'll take care of the kitten" (I assume there was a kitten on board). When out flight arrived (late) in Toronto, we rushed to make our connection, using a wheelchair provided for my wife (she has mobility issues). There was no attendant there to assist us. When we collected our luggage and made our way to Westjet customer service to find out what to do, we were told that our flight had left, and we would be rebooked on the same flight the next. When we asked for an accommodation voucher, we were told the reason for the delay in leaving Costa Rica was "weather". The weather was sunny, and no mention of weather was made to us as we awaited departure. I feel that we should have been provided accommodation and meals for the 24-hour layover in Toronto.

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