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I hope this email finds you well. I am writing to bring to your attention a significant issue I have encountered with the WPOOL WM 360 6W PRO-H 9.5 GRAPHITE washing machine, Model Number 10YMW31331, which I purchased from your store at KANANKANDY CHIRAKARA on August 18, 2023.
Since the day of purchase, the washing machine has failed to meet the basic criteria of washing clothes effectively. Despite following all instructions provided in the manual diligently, the machine consistently leaves clothes inadequately washed. This issue has persisted despite a visit from a technician, who indicated that this model may have different functionality than expected and is not washing clothes properly.
I must express my disappointment and frustration with this situation. The discrepancy between the performance promised by the salesperson and the actual functionality of the washing machine has resulted in significant inconvenience and dissatisfaction. The sugarcoated dialogue used during the sales process led me to believe that this model would meet my needs, but unfortunately, this has not been the case.
Given these circumstances, I am kindly requesting one of the following resolutions:
Replacement Exchange: I request a replacement for the WPOOL WM 360 6W PRO-H 9.5 GRAPHITE washing machine with a model that meets the expected performance standards.
Repair: Alternatively, if there is a feasible solution to address the issues with the current machine, I am open to having it repaired under warranty or through any applicable service agreements.
I understand that resolving this matter may take some time, but I urge you to prioritize it due to the inconvenience it has caused. I trust that you will take the necessary steps to ensure customer satisfaction and uphold the reputation of your brand.
Please provide guidance on the next steps to proceed with resolving this issue. I appreciate your prompt attention to this matter and look forward to a swift resolution.
Desired outcome: Replacement Exchange: I request a replacement for the WPOOL WM 360 6W PRO-H 9.5 GRAPHITE washing machine with a model that meets the expected performance standards
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Hi Sayandh.
We are very thankful to hear from you and hope you are also well.
The unit you have purchased is a wonderful unit and absolutely is designed to launder multiple forms of fabric. We wish you had supplied better details to assist in a possible solution.
Any return or exchange should be processed through the retailer you purchased the unit through. Please contact them and let us know if that doesn't resolve any issues.